Requesting assistance regarding a missing Amazon shipment
I only sent one box of product.
I don't understand why there would be an unexpected delivery.Amazon will neither give me these items nor reimburse me for them.
However, Amazon customer service would immediately close the case to prevent me from further inquiring.
Here is the response from Amazon customer service case id :ID 16636832501
Requesting assistance regarding a missing Amazon shipment
I only sent one box of product.
I don't understand why there would be an unexpected delivery.Amazon will neither give me these items nor reimburse me for them.
However, Amazon customer service would immediately close the case to prevent me from further inquiring.
Here is the response from Amazon customer service case id :ID 16636832501
11 replies
Seller_9va0tBTtaMReu
Thank you for your patience while we investigated your shipment. We realize that a quick resolution is important to your business.
My research shows that the units that you sent with shipment have arrived at our fulfillment center as an unexpected FNSKU when compared to your shipping plan. Unfortunately, we are unable to return the unexpected item to your inventory.
My research shows that the units of that you sent with shipment have arrived at our fulfillment center as an unexpected FNSKU when compared to your shipping plan. Unfortunately, we are unable to return the unexpected item to your inventory.
Because of this, we are unable to reimburse or reconcile the discrepancies you have asked to investigate for these items.
Items may not be located in our network due to the following reasons:
- An incorrect shipping label was applied to the shipping container
- The item was placed in the wrong shipping container
- The item sent was not included on the shipping plan
As part of the FBA inventory reimbursement policy, you are required to send the exact items and quantities stated in your shipping plan.
TaylorR_Amazon
Hello @Seller_9va0tBTtaMReu, I see that your case is still open while the team investigates. I will follow along for resolution, but feel free to keep this thread updated. Thank you!
