Amazon Not Accepting Applications to Sell Supplements
Amazon Not Accepting Applications to Sell Supplements
Hello, We recently created a new ASIN. We are brand registered and fully compliant with FDA, UL Certified, cGMP, etc. Amazon just says they are not accepting applications for Other Human Ingestible Products in New, Used, Refurbished, Collectible condition(s). They didn't provide a timeline. Any assitance would be appreciated.
Can you look into this please @Michelle_Amazon @Cooper_Amazon @Manny_Amazon
Amazon Not Accepting Applications to Sell Supplements
Amazon Not Accepting Applications to Sell Supplements
Hello, We recently created a new ASIN. We are brand registered and fully compliant with FDA, UL Certified, cGMP, etc. Amazon just says they are not accepting applications for Other Human Ingestible Products in New, Used, Refurbished, Collectible condition(s). They didn't provide a timeline. Any assitance would be appreciated.
Can you look into this please @Michelle_Amazon @Cooper_Amazon @Manny_Amazon
5 replies
Seller_LyYw7fQRKc5G7
This seems to be happening a lot for both new and relatively new Amazon sellers.
Even sellers who were selling via FBA have not been allowed to restock their OTC supplements.
Older sellers who have been selling for twenty years or so have not been affected so far.
Manny_Amazon
Hello @Seller_36pTjx4zKDgKD,
As part of our ongoing efforts to provide the best possible customer experience, Amazon has implemented additional restrictions for ingestible Brands, a.k.a dietary supplements. Unfortunately, we are not accepting applications for ingestible brands at this time.
If you feel that the categorization is wrong, please reach out to Seller Support so they can investigate this for you. If you are able to get this re-categorized, please provide me with the new case ID so I can look into this further for you.
If you are a brand owner, I recommend working with an attorney experienced in IP and the trademark office to understand the best path forward for you to have intellectual property in the updated product class.
I know this is not the outcome that you were hoping for, but I thank you for your understanding.
Regards,
- Manny
Seller_4HaNDbfs1w2Ft
Hey did you end up figuring out what to do / did you get your brand approved and listed?
Seller_QNKT0pstZBxZF
Hi @Manny_Amazon @Cooper_Amazon @Glenn_Amazon and @Michelle_Amazon.
I am the co-founder of our brand NORWEGIAN NUTRITION. We face the same issue, and are desperate for help.
Out brand is not in brand registry yet, but we are getting there soon, altough we have been selling all our supplements ASIN:
B0C67KRKR5
B0CGCFK741
B0CPD1PR29
B0CGBSYWBN
B0DBGGB1H7
For over a year for some of them with no major problems,
but suddenlywe are getting this error when we try to edit the listing:
1. Selling Application
We are not accepting applications to sell:
- Other Health & Personal Care category in Used, Refurbished, Collectible condition(s)
- Other product(s)
PLEASE NOTE: There is no option to request approval by providing documentation and no email or performance notification on from Amazon as well.
All our products are dietary supplements category. We cannot sell anything other than dietary supplements category. I'm sure this is an error and need to be resolved.
I also opened a different discussion regarding the same problem, but did not get any good solution.
Discussion name: Amazon keeping listing inactive and not possible to edit .
This topic is also discussed in: We are not accepting applications to sell ERROR
I just opened i case with id: 17672073641 , to solve this issue, so please help there
NOTE: our product asin B0C67KRKR5 got a inauthencity complaint that we answered with correct documentation to make the listing active again, but the listing won't turn active. We have tried copying it to a new listing, but find no solution.
Please kindly have a look at this and resolve this matter.
We really need your help Amazon fixing this issue.
Grateful thanks in advance.
