Customers cannot make changes to Amazon invoices, and neither can the Seller. Only Amazon can generate changes on invoices.

Sellers should direct the customer to contact Amazon support for administrative concerns. Also, Sellers can suggest that the customer use Amazon’s Buyer-Seller Messaging Service to help provide clarity to administrative issues. This Service helps to simplify and protect communication with third-party sellers and customers.

Sellers can instruct the customer to use the Buyer-Seller Messaging Service by:

• Logging into their Amazon.in account;
• Going to the Message Center;
• Selecting Buyer/Seller Messages tab.

With the Buyer-Seller Messaging Service, customers can:

• View past communication with sellers;
• Reply to Seller messages;
• Send attachments to sellers.