External Product ID Error
Im building in a new product and getting an error in the External product ID error.
"The SKU does not match any ASIN and contains invalid value(s) for attributes required for creation of a new ASIN"
Even when selecting UPC.
Support claims my UPC is not valid even though I am submitting my GS1 certificate, and proof of it showing up in the database.
Any recommended actions to take so we can get this product going?
External Product ID Error
Im building in a new product and getting an error in the External product ID error.
"The SKU does not match any ASIN and contains invalid value(s) for attributes required for creation of a new ASIN"
Even when selecting UPC.
Support claims my UPC is not valid even though I am submitting my GS1 certificate, and proof of it showing up in the database.
Any recommended actions to take so we can get this product going?
4 replies
Manny_Amazon
Hello @Seller_UYkO4xWheNZpk,
I'm sorry you're running into this error. Generally, I recommend trying the methods to add your Product ID using the information in How to add your Product ID (UPC, EAN, JAN, and ISBN) when listing products , including using Inventory file templates via upload.
If you've tried all above methods and still running into issues, please share your most recent case ID which includes your UPC details, and I'll review to see what other options exist.
Thanks for your understanding.
- Manny
Seller_UYkO4xWheNZpk
@Manny_AmazonI'm just reiterating that I tried this yesterday, and it still didn't resolve the issue.
We are now more than 14 days after UPC creation too.
Apparently, it has been escalated multiple times, but I am yet to get a response from Amazon
