We are writing to bring to your attention a serious concern regarding repeated false/fake IP infringement complaints made against our account within the last 5-6 months.

In both cases, the so-called "Rights Owner" has misused Amazon’s IP complaint system by providing trademark numbers and brand names that are entirely unrelated to the ASIN or product in question. The wordmark mentioned in the complaint does not match the brand name filed on the trademark registration, which raises serious doubts about the authenticity and legitimacy of the complaint.

Despite this clear discrepancy, the complainant has been able to bypass the system and file a takedown, causing unjust harm to our business and listings. We are surprised that Amazon’s IP verification process is allowing such mismatched filings to pass through.

To add to the frustration, Seller Support and Health Teams have been unable to assist meaningfully. We are consistently receiving generic, copy-pasted responses without any investigation into the details of the trademark mismatch or an escalation to the legal teams.

We respectfully request the following:

1. Immediate review of the past IP claims received by our account.

2. Verification of the trademark numbers used in the complaint vs. the actual registered wordmark.

3. Action against the complainant if found guilty of misuse of the IP reporting tool.

4. Restoration of any wrongfully removed ASINs and removal of the associated policy violations from our account health dashboard.

5. An update on what corrective steps Amazon is taking to prevent such misuse of the platform in the future.

We are fully compliant with Amazon’s Intellectual Property policies and conduct our business with the utmost transparency and integrity. However, such unjustified takedowns hurt genuine sellers and erode trust in the system.