Extremely stuck within the Amazon Seller Onboarding Experience
I am a global head of customer experience and user experience and I thought I had seen it all...However, for the life of me I cannot get through the seller onboarding and product listing of a simple product. I reviewed an email from Amazon Seller Customer Service stating that my Brand Name and Product names do not match, but I can't even find the place within Amazon Seller to locate either my Brand Name or Product Photos to reconcile and edit them...Please help.
Extremely stuck within the Amazon Seller Onboarding Experience
I am a global head of customer experience and user experience and I thought I had seen it all...However, for the life of me I cannot get through the seller onboarding and product listing of a simple product. I reviewed an email from Amazon Seller Customer Service stating that my Brand Name and Product names do not match, but I can't even find the place within Amazon Seller to locate either my Brand Name or Product Photos to reconcile and edit them...Please help.
1 reply
Manny_Amazon
Hello @Seller_KPUicCODEnyj2,
Thanks for posting to the Forums. Could you please share your most recent case ID from contacting Seller Support that is related to this? I'll review to see what options exist for escalation.
Regards,
- Manny
