I have been submitting information but nothing works. We want Amazon to give us a video and find that Amazon basically does not respond to me. I am looking for help!

Your Amazon seller account has been deactivated and your listings have been removed in accordance with section 3 of the Amazon Services Business Solutions Agreement. Continue to ship open orders and respond to customer inquiries to avoid further impact to your account. Funds will not be transferred to you but will be held in your account while we work with you to address this issue in accordance with our "Funds Disbursement Eligibility Policy":

https://sellercentral.amazon.com/gp/help/help.html?itemID=G9RA9LYBJ3QP27M6

Why did this happen?

We have taken this measure because we need additional documentation to verify your identity. For more information on our requirements, go to "Amazon Services Business Solutions Agreement":

https://sellercentral.amazon.com/gp/help/G1791

We're here to help

If you have questions about our policies or the required information, you can contact us:

https://sellercentral.amazon.com/cu/contact-us

How do I reactivate my account?

To reactivate your account, please confirm that there is a valid credit card on file and submit the following document:

-- A utility bill for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service.

The document must meet the following requirements:

-- It must contain the following information: your name and address, the service provider's name and additional information such as the date of issue and due date, service provider's address, service provider's logo, and usage details if applicable.

-- Your name and address must be visible and match the name and address that you entered in Seller Central.

-- It must have been issued in the last 90 days.

-- It must be a full page and unobstructed, including the document corners.

-- It must have a high definition and be clear and readable. The required information must be visible and in focus.

-- It must be authentic and unaltered.

-- It must not be protected with a password. You can reupload the same document without the password protection or upload a photo of the document. For security reasons, do not reply to this email with the password.

-- It must not be a screenshot.

-- It must be in one of the supported languages. Supported languages include Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.

-- It must be a PDF, JPG, PNG, or GIF file.