LOST BUY BOX <> ACCOUNT HEALTHY
We lost our buybox and our account is completely healthy, no late shipments, no defects, account healthy, in compliance, ODR rate is below 1%.
Can someone from amazon please help us here?
LOST BUY BOX <> ACCOUNT HEALTHY
We lost our buybox and our account is completely healthy, no late shipments, no defects, account healthy, in compliance, ODR rate is below 1%.
Can someone from amazon please help us here?
2 replies
LeviDylan_Amazon
Hello @Seller_e2m3RgIEi7tSr,
Thank you for reaching out here on the Seller Forums.
We lost our buybox and our account is completely healthy, no late shipments, no defects, account healthy, in compliance, ODR rate is below 1%.
Can someone from amazon please help us here?
I see that you have lost your buy box eligibility and you have questions about why this is happening and how this can be resolved.
So that I am able to assist you the best with this, I am engaging a Community Manager to review this situation further. If you have any associated case ID's about this concern, please include them here, so we can take a look.
If you have any updates to provide us, please feel free to respond here. The Forums community and I are here to support you.
Wishing you the best,
LeviDylan
Josh_Amazon
Hello @Seller_e2m3RgIEi7tSr,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand that you need support about the lost buy box on your account. To be able to help you further, can you please give me the ASIN this is in reference to? Also, if you have opened cases with Seller Support related to this incident, please give me the case ID so I can review.
Kind regards,
-Josh
