Returned Product Not Delivered Even After 35 Days – Claim Denied Due to Policy Contradiction.
Hello sellers,
I want to bring attention to a serious issue I’m facing with Amazon’s return process and claims system. One of my returned products has not been delivered back to me even after 35 days, and when I raised a claim for it, Amazon denied it, stating I should have filed the claim within 15 days.But here’s the catch – Amazon's own policy says that you can raise a claim only if the returned product is not received within 30 days. So how could I have filed it earlier?This is a clear contradiction in policy and an unfair denial of my rightful claim.I followed the process exactly as per Amazon’s stated guidelines, and now I’m being penalized due to internal inconsistencies.
Has anyone else faced such an issue?
It’s extremely disheartening as a seller when we follow every rule and still get such treatment. We bear the loss while the system gives no accountability.
I hope Amazon sees this and addresses the matter fairly. And I urge other sellers to be cautious and raise your voice if you’ve faced similar problems.
Order id- 171-3128328-0766718
Returned Product Not Delivered Even After 35 Days – Claim Denied Due to Policy Contradiction.
Hello sellers,
I want to bring attention to a serious issue I’m facing with Amazon’s return process and claims system. One of my returned products has not been delivered back to me even after 35 days, and when I raised a claim for it, Amazon denied it, stating I should have filed the claim within 15 days.But here’s the catch – Amazon's own policy says that you can raise a claim only if the returned product is not received within 30 days. So how could I have filed it earlier?This is a clear contradiction in policy and an unfair denial of my rightful claim.I followed the process exactly as per Amazon’s stated guidelines, and now I’m being penalized due to internal inconsistencies.
Has anyone else faced such an issue?
It’s extremely disheartening as a seller when we follow every rule and still get such treatment. We bear the loss while the system gives no accountability.
I hope Amazon sees this and addresses the matter fairly. And I urge other sellers to be cautious and raise your voice if you’ve faced similar problems.
Order id- 171-3128328-0766718
6 replies
Seller_AzoaPFdoGEVqV
Please check this post.
https://sellercentral.amazon.in/seller-forums/discussions/t/ea2a2ba7-519c-4e65-8c3b-fc93ed59a279?postId=d9a84a75-b0e1-4d92-a0ea-b997c9a5c980
Seller_hHHrX489f6f2r
i have informed you that product will not be received by courier service
Seller_OHnima4iwQfBR
Hey have delivered that order through Seller Flex, or Amazon easy ship....
Seller_VgqEvUa7ZTJoO
Wait 45 Days Amazon will Reimburse for lost or damaged package.
Seller_yUnShydmsiLJj
yes my returned product still not recieved even after 40 days and safety claim denied.
And every seller support guy providing and stating different reason but no solution.
Seller_hYJUsKW3zyNcV
Customer refund date + 51 days. Count this in ms excel. The result will be your pro active reimbursement date. If you do not receive compensation by the date then you can apply for SAFE-T claim. They will grant the claim.
