Losing Reviews when Creating Variation Family
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Seller_FTc6n4ixYbu5Q

Losing Reviews when Creating Variation Family

I am combining 2 similar products (different scents) under a new parent listing. After I create the parent and add the ASINs, the reviews disappear for the product.

Has this happened to anyone else?

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Seller_Z94U2smN0QDFk
In reply to: Seller_FTc6n4ixYbu5Q's post

I've experienced this...If I remember correctly, the reviews re-appeared after 24 hours. Give it some time and open a case if they don't return after 24 hours.

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Blake_Amazon
In reply to: Seller_FTc6n4ixYbu5Q's post

Hey @Seller_FTc6n4ixYbu5Q, like was mentioned earlier in the thread, reviews/ratings should be shared under the same parent ASIN, so if waiting a day or so doesn't work, go ahead and create a case and let me know the ID!

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