Your Amazon seller account has been temporarily deactivated
Hello,
My account has been deactivated due to the unaddressed policy violations. I have tried to contact with brand owners but I couldn't get a reply from them. The listing of these items were due to a software-related error in my inventory tracking system. I have no sales for these items and I provided evidence in my plan of action. I have appealed a couple of plan of actions. However, none of them are accepted. What am I missing in my plan of acitons? Thank you.
Performans Notification:
Hello,
Your Amazon seller account has been temporarily deactivated. Your listings have been removed. Funds will not be transferred to you but will stay in your account while we work with you to address this issue. Please ship any open orders to avoid further impact to your account.
Why is this happening?
We took this action because there are unaddressed policy violations related to your selling account, and these violations have caused your Account Health Rating to fall below the threshold for deactivation. It is your obligation to make sure that you adhere to Amazon’s policies. Please visit the following page to learn more: https://sellercentral-japan.amazon.com/help/hub/reference/521
How do I reactivate my account?
To reactivate your Amazon selling account, visit the Account Health page to appeal these policy violations. You can find them in the Product Policy Compliance section of the Account Health page (https://sellercentral-japan.amazon.com/performance/dashboard?ref=ah_em_composite). To address any given violation, please follow the guidance next to that violation in the Next Steps column. Your account will be considered for reactivation once the policy violations have been successfully appealed. If we do not receive the requested information within 19 days, your account will be permanently deactivated.
Your account will be considered for reactivation once the policy violations have been successfully appealed.
We’re here to help.
Use this link (https://sellercentral-japan.amazon.com/cu/contact-us/cmn/composite) to speak to an Account Health Specialist if you have questions about the violations or need help to submit appeals.
Your Amazon seller account has been temporarily deactivated
Hello,
My account has been deactivated due to the unaddressed policy violations. I have tried to contact with brand owners but I couldn't get a reply from them. The listing of these items were due to a software-related error in my inventory tracking system. I have no sales for these items and I provided evidence in my plan of action. I have appealed a couple of plan of actions. However, none of them are accepted. What am I missing in my plan of acitons? Thank you.
Performans Notification:
Hello,
Your Amazon seller account has been temporarily deactivated. Your listings have been removed. Funds will not be transferred to you but will stay in your account while we work with you to address this issue. Please ship any open orders to avoid further impact to your account.
Why is this happening?
We took this action because there are unaddressed policy violations related to your selling account, and these violations have caused your Account Health Rating to fall below the threshold for deactivation. It is your obligation to make sure that you adhere to Amazon’s policies. Please visit the following page to learn more: https://sellercentral-japan.amazon.com/help/hub/reference/521
How do I reactivate my account?
To reactivate your Amazon selling account, visit the Account Health page to appeal these policy violations. You can find them in the Product Policy Compliance section of the Account Health page (https://sellercentral-japan.amazon.com/performance/dashboard?ref=ah_em_composite). To address any given violation, please follow the guidance next to that violation in the Next Steps column. Your account will be considered for reactivation once the policy violations have been successfully appealed. If we do not receive the requested information within 19 days, your account will be permanently deactivated.
Your account will be considered for reactivation once the policy violations have been successfully appealed.
We’re here to help.
Use this link (https://sellercentral-japan.amazon.com/cu/contact-us/cmn/composite) to speak to an Account Health Specialist if you have questions about the violations or need help to submit appeals.
5 replies
Seller_4zBzdtgCyS9EI
That will leave your account suspended. If you violated a reasonably well known brand, they wont give you the time of day.
Seller_kIukTwdhvntAp
Were you selling (or at least listing) in a gated category?
Just in case you ever get your account back (not real likely) spend the waiting time studying Seller U like you should have before you started listing anything.
To survive on the NEW Amazon --
The first question is -- Are you authorized IN WRITING by the BRAND to sell their items on Amazon? That means from the BRAND, not some random wholesale source that can NOT authorize anything – they only SELL.
More and more brands have provided a "whitelist" of their approved sellers and if YOU are NOT on the list you will be stopped in your tracks and probably hit with an IP violation.
The second (and probably more important) question is -- Where are you sourcing your products? Are you buying direct from the brand or through an AUTHORIZED wholesale source?
NOTE – FOR 'GATED' CATEGORIES' DOING RA IS NOT PERMITTED ON AMAZON. PERIOD. If you have to 'apply to sell' you WILL need an INVOICE and not a receipt.
Troy_Amazon
Hi @NalcaStore_553,
I understand your account has been deactivated due to your Account Health Rating score (AHR).
In addition to the feedback you have received from the community, I would request more information here regarding the information you submitted in your appeals as well as the replies you have received from Amazon. Can you also provide a bit more detail regarding your software issue? A few other things to consider would be:
- Are these listing in your inventory?
- How did the items get from your software into the account (what was the glitch)?
- What authorization from the brand do you have to sell these items?
- Do you intend to sell these items in the future?
- What kind of violations did you incur? The appeal path forward for these violations will vary depending on the category in which they are found.
- What marketplace is being affected? Is it just one marketplace that is affected or several?
Please continue to reach out the community for further assistance.
Regards,
Troy
Madeline_AMZ_481
Hi @Seller_oOKXZ3iiD0M1o
This is Madeline from Amazon to provide more support on your end.
As per the explanation in your post, understand the challenges you're facing with account has been temporarily deactivated.
While you've reached out to the rights owner via email and are awaiting their response, it's essential to note that even if you purchase products from the rights owner on Amazon for resale, having a formal letter of authorization is necessary to demonstrate your authorization to distribute their products on Amazon.
In general, when selling trademarked or branded products that could potentially infringe on third-party rights, pre-approval requirements are necessary before listing them on Amazon. This ensures a trusted shopping environment for all buyers, where they can shop with confidence.
Please understand that Amazon takes allegations of counterfeit goods very seriously, and the sale of counterfeit products on our platform is strictly prohibited to maintain customer trust and safety.
To learn more about Amazon's intellectual property policy and listing approval requirements, please find the following help page for your reference.
Amazon Anti-Counterfeiting Policy
Intellectual Property Policy for Sellers
Intellectual Property for Rights Owners
In some cases, if the Amazon does not receive a valid appeal, we may not be able to respond with further detail to the issue.
Due to the limited info provided, we are unable to assist you on this.
We suggest you to open a case and describe your issue in detailed. This way, you will allow the relevant team to investigate and revert as soon as possible for your necessary assistance.
Please feel free to reply to this post if you have any further doubts or questions. We're here to welcome sellers like you and provide assistance whenever needed.
We hope the above information is helpful, thank you!
Thank you,
Madeline
