Hello @Seller_8ogYnKCHQpi4F

Thank you for posting your inquiry to the Forums.

I came across your thread and wanted to provide some insight regarding your concern. Only refunds issued by Amazon to buyers on your behalf are eligible for reimbursements. You are not eligible for reimbursement if the refund was issued by you. To check if an Amazon-issued refund was applied on your seller-fulfilled order that was returned with a Prepaid Return Label, go to Orders tab and select Manage returns, search for the return, and then click View more details. You can file only one claim per Order ID.

Please note that orders that are damaged or lost in return transit are not eligible for reimbursement from SAFE-T including the Amazon fees or send shipping label costs. Contractually, you are the shipper of record and may file a claim with the carrier to recover any loss.

In reference to negative feedback, Amazon will remove feedback if it determines doing so is necessary because of the following cases:

• The feedback includes words commonly understood to be obscene or profane.
• The feedback includes seller-specific, personally identifiable information, including email addresses, full names, or telephone numbers.
• The entire feedback comment is a product review.

If you are concerned about incorrect feedback that meets our criteria, you can request for removal of the feedback by following the steps below:

• Go to the Feedback Manager.
• In the Recent Feedback table, next to the specific Order ID, select Request removal under the Actions column.

I have included some help pages below for your reference if needed:

• Reimbursement for seller-fulfilled network prepaid returns
• Optional coverage for loss or damage
• Can Amazon remove buyer feedback?
• Resolve or respond to buyer feedback
• Request removal of feedback

Please feel free to update this thread if you still need assistance.

Regards,

Quincy_Amazon