Amazon is auto pushing the wrong information on our listing and said they aren't doing anything about it.

Hi all!

We have a product of a single bird seed cylinder that is 2 pounds listed for sale in a variation of multipacks (of the same weight). On the back end, everything is correct and we have 2 pounds, single cylinder listed everywhere on the backend. On the customer facing side, it says 4 pounds, single cylinder. Which is wrong. I opened a case (15287775471) asking how this can be corrected as we've had customers purchase the single 2 pound cylinder and get mad when they receive one 2 pound cylinder instead of the 4 pound that Amazon is incorrectly pushed.

We got a response from support trying to compare our bird seed to TVs and how 4K ultra, ultra UHD and UHD is automatically categorized as a general 4k. Which is no way relevant to our bird seed in any way, shape or form. I responded saying that we were doing everything correct, but we're still having trouble getting it to say 2 pounds instead of 4. I got a response with the EXACT same scripted TV/4K message and ZERO help from support.

Why is "support" such a joke?