Pending Orders
Hi, is it normal to have pending orders? I have 90 pending orders and some of them are 2 weeks old and some are from Prime day. When will they being shipped out? My inventory is stocked up but I think some are still in inbound.
Thanks!
Pending Orders
Hi, is it normal to have pending orders? I have 90 pending orders and some of them are 2 weeks old and some are from Prime day. When will they being shipped out? My inventory is stocked up but I think some are still in inbound.
Thanks!
5 replies
Seller_ur47TWrKMgMMO
Could any Mods help me out on this please
Jameson_Amazon
Hi @Seller_ur47TWrKMgMMO,
Thank you for reaching out!
Please note that these are some of the most common reasons for orders being in Pending status:
- Amazon has been unable to obtain authorization for the buyer's credit card.
- The buyer selected convenience store payment but hasn't completed the payment.
- For an FBA order, the buyer has qualified for free shipping and the order is waiting for all of the order items to be gathered.
- For an FBA order, if the order is for multiple items but one item is out of stock. Even if Amazon chooses to divide the order and send the in-stock FBA Units, the order will still show Pending status.
- For Subscribe & Save deliveries, orders are placed several days before a customer’s upcoming delivery date to align subscription sign-up orders with the customer's weekly or monthly Subscribe & Save delivery date and to ensure that inventory is reserved for upcoming deliveries.
For more information and best practices for pending orders, please read through this help page.
Now, if these orders are still pending after 21 days, please reach back out to me in this thread so I can assist further!
In the meantime, please let me know if you have any additional questions.
All the best,
Jameson
