ADS CAMPAIGN OPENED W/O CONSENT - $535 SPENT
Ads campaign was opened without my consent with the title: "Minis-SD-PAGE_VIEWS2024-09-24T10:29"
I called Ads support and they said there's nothing they can do because I opened it, probably from my recommendations page.
I did not open this campaign, and if I did click on a recommendation, I certainly would never submit the campaign to be completed.
It's obviously computer generated: I have never opened a Sponsored Display campaign before, and the campaign only had one product (which I never do), no photos (which I'd add if running an SD campaign), and a high CPC (which I'd optimize given no sales).
Please help - I have no idea what to do now - the campaign spent $535 in the past month, with no sales. I only check Ads manager every month because everything is usually consistent. I immediately turned it off but now I have no idea how to deal with the $535 charge.
Is there a support email or specific team I can reach out to to help me resolve this? I don't make a ton of money on Amazon and I'm a single mom, so this is a huge hit to me financially.
ADS CAMPAIGN OPENED W/O CONSENT - $535 SPENT
Ads campaign was opened without my consent with the title: "Minis-SD-PAGE_VIEWS2024-09-24T10:29"
I called Ads support and they said there's nothing they can do because I opened it, probably from my recommendations page.
I did not open this campaign, and if I did click on a recommendation, I certainly would never submit the campaign to be completed.
It's obviously computer generated: I have never opened a Sponsored Display campaign before, and the campaign only had one product (which I never do), no photos (which I'd add if running an SD campaign), and a high CPC (which I'd optimize given no sales).
Please help - I have no idea what to do now - the campaign spent $535 in the past month, with no sales. I only check Ads manager every month because everything is usually consistent. I immediately turned it off but now I have no idea how to deal with the $535 charge.
Is there a support email or specific team I can reach out to to help me resolve this? I don't make a ton of money on Amazon and I'm a single mom, so this is a huge hit to me financially.
1 reply
Danny_Amazon
Hi @Seller_uMfP0urKr22rS- appreciate you looking to the forums for some support on the questions surrounding this campaign charge. I can confirm working with our ads support team is the best avenue for addressing advertising related issues.
I would recommend continuing to engage with them, and sharing the case ID where you are doing so with me, so I can connect with our points of contact on the advertising team from my end to determine how we can best support.
Thanks in advance,
Danny
