Missed Easy Ship Pickup
Dear Amazon Team,
I am writing to bring to your urgent attention the repeated failure of your Easy Ship pickup service, which has now escalated to a point where it is severely affecting our business operations, customer experience, and Amazon account health.
📦 Orders Cancelled Due to Missed Pickup:
403-4186129-0131537 – ₹14,994.00
403-2463221-2708303 – ₹9,996.00
404-5160354-1469104 - ₹3,596.00
Today again, your pickup boy called but refused to come to our registered pickup address. Instead, he asked us to deliver the parcel to a different business location 3–4 km away.
🚫 Unprofessional Behavior & Repeated Excuses:
He repeatedly cites “rainwater” blocking the route, although our facility has three approach roads, and none are consistently blocked.
Other courier partners including Flipkart, Blinkit, Instamart, Ekart, Xpressbees, Delhivery, and Ecom Express pick up from us daily without any issue.
When questioned, the pickup agent speaks rudely and says things like "You’re not paying my salary" — which is highly unprofessional and unacceptable.
💢 I'm Beyond Frustrated Right Now:
All my orders are packed, labeled, and ready well before pickup time, yet the pickup executive doesn’t show up — repeatedly.
The result?
Delayed shipments
Lost Buy Box
Now, even account deactivation
Every time a pickup was missed, I responsibly filled the "Missed Pickup" form. But let’s be honest — it’s meaningless. It feels like a checkbox meant to comfort sellers without any real impact.
Despite doing everything right on my part, I’ve faced:
Lost sales
Lowered ranking
Suspended account
And when I reach out to customer support, the only response is: "We understand your concern, but this is as per the algorithm..."
Really? So a logistics failure on your end, which I’ve repeatedly reported, is being blamed on me — the seller? This is unfair, demoralizing, and damaging.
We invest time, money, and effort to maintain compliance, fulfill every order timely, and deliver excellent service — yet the system punishes us for something completely outside our control. There is no working escalation path, no accountability, and no protection for sellers like us.
⚠️ Impact on Business & Reputation:
Financial losses due to cancelled orders
Customer trust affected
Loss of sales to Amazon, as customers switch to our other platforms
Emotional and operational stress due to uncertainty and unfair penalties
📌 Our Request:
Immediate assignment of a new and responsible pickup agent to our location.
A guarantee of timely pickups to avoid further damage.
Clarification on:
Who will be held accountable for missed pickups?
Who will compensate for the losses and the suspended account?
Missed Easy Ship Pickup
Dear Amazon Team,
I am writing to bring to your urgent attention the repeated failure of your Easy Ship pickup service, which has now escalated to a point where it is severely affecting our business operations, customer experience, and Amazon account health.
📦 Orders Cancelled Due to Missed Pickup:
403-4186129-0131537 – ₹14,994.00
403-2463221-2708303 – ₹9,996.00
404-5160354-1469104 - ₹3,596.00
Today again, your pickup boy called but refused to come to our registered pickup address. Instead, he asked us to deliver the parcel to a different business location 3–4 km away.
🚫 Unprofessional Behavior & Repeated Excuses:
He repeatedly cites “rainwater” blocking the route, although our facility has three approach roads, and none are consistently blocked.
Other courier partners including Flipkart, Blinkit, Instamart, Ekart, Xpressbees, Delhivery, and Ecom Express pick up from us daily without any issue.
When questioned, the pickup agent speaks rudely and says things like "You’re not paying my salary" — which is highly unprofessional and unacceptable.
💢 I'm Beyond Frustrated Right Now:
All my orders are packed, labeled, and ready well before pickup time, yet the pickup executive doesn’t show up — repeatedly.
The result?
Delayed shipments
Lost Buy Box
Now, even account deactivation
Every time a pickup was missed, I responsibly filled the "Missed Pickup" form. But let’s be honest — it’s meaningless. It feels like a checkbox meant to comfort sellers without any real impact.
Despite doing everything right on my part, I’ve faced:
Lost sales
Lowered ranking
Suspended account
And when I reach out to customer support, the only response is: "We understand your concern, but this is as per the algorithm..."
Really? So a logistics failure on your end, which I’ve repeatedly reported, is being blamed on me — the seller? This is unfair, demoralizing, and damaging.
We invest time, money, and effort to maintain compliance, fulfill every order timely, and deliver excellent service — yet the system punishes us for something completely outside our control. There is no working escalation path, no accountability, and no protection for sellers like us.
⚠️ Impact on Business & Reputation:
Financial losses due to cancelled orders
Customer trust affected
Loss of sales to Amazon, as customers switch to our other platforms
Emotional and operational stress due to uncertainty and unfair penalties
📌 Our Request:
Immediate assignment of a new and responsible pickup agent to our location.
A guarantee of timely pickups to avoid further damage.
Clarification on:
Who will be held accountable for missed pickups?
Who will compensate for the losses and the suspended account?
4 replies
KJ_Amazon
Hello @Seller_Yuhdcawv5LNmA
Thank you for visiting the Seller Forums and for sharing those details. I am sorry this impacted your business operations.
Every time a pickup was missed, I responsibly filled the "Missed Pickup" form. But let’s be honest — it’s meaningless. It feels like a checkbox meant to comfort sellers without any real impact.
Thank you for filling out this form when the Easy Ship pick-up was not attempted by 6 p.m. on the scheduled date. This action will ensure that our Easy Ship teams investigates the incident, and we will try to pick up the order during the next available slot.
Additionally, we will reverse any metrics that were affected due to a pick-up miss, if applicable. If you need assistance with the order or metrics, please share the Case ID and / or Order ID and our team can review.
Orders Cancelled Due to Missed Pickup:
403-4186129-0131537 – ₹14,994.00
403-2463221-2708303 – ₹9,996.00
404-5160354-1469104 - ₹3,596.00
Can you share any Case IDs from your Seller Support contacts? This will help our partner teams review the details.
For more information, please see: Process Amazon Easy Ship orders
Seller_S9USFgOK3math
Recently I re-opened Amazon case for 18 times along with creating other cases to prove the Amazon's metrics should be impacted and not my metrics. Said to them that my policy won't accept to take blame for no reason.
To keep it short, multiple cases could happen, Delivery agent won't pickup, Delivery agent picks up but doesn't scan order etc.
How you should be safe?
Create an Amazon case (email option) before the pickup timeslot by attaching the pictures of the about to be picked up order by clearly showing the order id sticker. Update the ticket if the order status is not changed to pickup post completion of timeslot. Also post the picture of the submitted "no pickup form" in the same ticket. It would be easy to correct LSR metrics, if impacted.
Delivery agent phone will be tracked by Amazon and they rely on GPS data, means if DA is somewhere near your pickup place, Amazon thinks pickup happened. Amazon system is not robust yet.
