Lost Featured Offer eligibility
Hi @Glenn_Amazon,
We are grappling with financial challenges from decreased sales due to Lost of Featured Offer eligibility. This is the Case ID 14141709621. It's worth noting that this is the first time we have encountered such an issue related to A-Z claims, and we've also addressed all suspected IP issues. All the products we sell are officially licensed by the respective automakers, and we have provided documentation to verify this.
Please suggest a solution that could assist us in revitalizing our sales and restoring our Featured offer rating to its level a few days ago, which was at 44%.
Your guidance and support would be immensely valuable.
Thank you!
Nusrath
Lost Featured Offer eligibility
Hi @Glenn_Amazon,
We are grappling with financial challenges from decreased sales due to Lost of Featured Offer eligibility. This is the Case ID 14141709621. It's worth noting that this is the first time we have encountered such an issue related to A-Z claims, and we've also addressed all suspected IP issues. All the products we sell are officially licensed by the respective automakers, and we have provided documentation to verify this.
Please suggest a solution that could assist us in revitalizing our sales and restoring our Featured offer rating to its level a few days ago, which was at 44%.
Your guidance and support would be immensely valuable.
Thank you!
Nusrath
3 replies
Seller_AIYu5C3cfN8RJ
@Glenn_Amazon
Tagging you here just in case you didn't see the tag in the main post. Thank you in advance for your time and assistance.
Tatiana_Amazon
Hi @Seller_AIYu5C3cfN8RJ,
Tatiana from Amazon here. I have reviewed your case and I wanted to echo some of the information that the escalations team provided in that case. There are several factors that account for a product's featured offer eligibility. A seller's account health is one of them. It is extremely important to ensure orders are delivered on time and without defect and any potential violations that show up in your account are dealt with promptly.
Please take a look at the resources below for more information on our A-to-Z claim policies, intellectual property policies, and the ways you can start to become eligible for the featured offer again. Following these policies and procedures will help to ensure your Account Health is kept at a healthy score:
- Amazon’s A-to-z Guarantee claims
- Prevent an A-to-z Guarantee claim
- Intellectual Property Policy for Sellers
- Featured Offer eligibility
As your case was already reviewed by our escalations team, there is no further escalation action I can take at this time.
Please let me know if you have any specific questions on the policies provide above.
Tatiana
