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Seller_sgQQl7z1QB5wg

For how many days does a return request stay open?

So a customer requested to return an item. Amazon automatically approved the return on the 29th of July (almost a month ago) but the customer has not returned the item and has not replied to a couple of reminders we sent him. Can I somehow cancel his return request, without a refund, after a certain number of days, without affecting our metrics?

Thank you!

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12 replies
Manage Buyer Experience
Tags:Refunds, Return shipment
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Seller_sgQQl7z1QB5wg

For how many days does a return request stay open?

So a customer requested to return an item. Amazon automatically approved the return on the 29th of July (almost a month ago) but the customer has not returned the item and has not replied to a couple of reminders we sent him. Can I somehow cancel his return request, without a refund, after a certain number of days, without affecting our metrics?

Thank you!

Manage Buyer Experience
Tags:Refunds, Return shipment
00
490 views
12 replies
Reply
12 replies
user profile
Seller_ZJhFeE3tNKzfh
In reply to: Seller_sgQQl7z1QB5wg's post

Amazon only state the 30 day returns window in all their policy pages, but this refers to the time frame to open a return request post delivery.

How long the customer then has to complete the actual return isn’t mentioned.

You can Close a return request from the Manage Returns page (exceptions being those that are Invoice by Amazon Business orders)

But they just drop off your returns eventually. I also wouldn’t bother hounding the customers to return goods. It’s time out of your day, you don’t need to do it (as no return, no refund) and they could complain over the messages.

70
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Seller_Rvj1153dOprkQ
In reply to: Seller_sgQQl7z1QB5wg's post

I would advise against closing it and let it just disappear from your account as time passes instead.

If you close it, the cutomer gets a notification and then they decide to then take it to the post office to return it.

I've had it with several customers from 40+ days returns in the last couple of months so I have stopped closing them.

20
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Seller_soBD2wwhsVOww
In reply to: Seller_sgQQl7z1QB5wg's post

They have 45 days to return once case is opened.

20
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Seller_540qgZMXuuXdD
In reply to: Seller_sgQQl7z1QB5wg's post

As it has already been said, don't message the customer! It's not your issue if they don't return it. If they don't, you don't need to refund.

Very few of my return requests result in an item being returned.

After about 48 days the return disappears from your 'open return' list.

10
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Seller_sgQQl7z1QB5wg

For how many days does a return request stay open?

So a customer requested to return an item. Amazon automatically approved the return on the 29th of July (almost a month ago) but the customer has not returned the item and has not replied to a couple of reminders we sent him. Can I somehow cancel his return request, without a refund, after a certain number of days, without affecting our metrics?

Thank you!

490 views
12 replies
Manage Buyer Experience
Tags:Refunds, Return shipment
00
Reply
user profile
Seller_sgQQl7z1QB5wg

For how many days does a return request stay open?

So a customer requested to return an item. Amazon automatically approved the return on the 29th of July (almost a month ago) but the customer has not returned the item and has not replied to a couple of reminders we sent him. Can I somehow cancel his return request, without a refund, after a certain number of days, without affecting our metrics?

Thank you!

Manage Buyer Experience
Tags:Refunds, Return shipment
00
490 views
12 replies
Reply
user profile

For how many days does a return request stay open?

by Seller_sgQQl7z1QB5wg

So a customer requested to return an item. Amazon automatically approved the return on the 29th of July (almost a month ago) but the customer has not returned the item and has not replied to a couple of reminders we sent him. Can I somehow cancel his return request, without a refund, after a certain number of days, without affecting our metrics?

Thank you!

Manage Buyer Experience
Tags:Refunds, Return shipment
00
490 views
12 replies
Reply
12 replies
12 replies
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Seller_ZJhFeE3tNKzfh
In reply to: Seller_sgQQl7z1QB5wg's post

Amazon only state the 30 day returns window in all their policy pages, but this refers to the time frame to open a return request post delivery.

How long the customer then has to complete the actual return isn’t mentioned.

You can Close a return request from the Manage Returns page (exceptions being those that are Invoice by Amazon Business orders)

But they just drop off your returns eventually. I also wouldn’t bother hounding the customers to return goods. It’s time out of your day, you don’t need to do it (as no return, no refund) and they could complain over the messages.

70
user profile
Seller_Rvj1153dOprkQ
In reply to: Seller_sgQQl7z1QB5wg's post

I would advise against closing it and let it just disappear from your account as time passes instead.

If you close it, the cutomer gets a notification and then they decide to then take it to the post office to return it.

I've had it with several customers from 40+ days returns in the last couple of months so I have stopped closing them.

20
user profile
Seller_soBD2wwhsVOww
In reply to: Seller_sgQQl7z1QB5wg's post

They have 45 days to return once case is opened.

20
user profile
Seller_540qgZMXuuXdD
In reply to: Seller_sgQQl7z1QB5wg's post

As it has already been said, don't message the customer! It's not your issue if they don't return it. If they don't, you don't need to refund.

Very few of my return requests result in an item being returned.

After about 48 days the return disappears from your 'open return' list.

10
Follow this discussion to be notified about new activity
user profile
Seller_ZJhFeE3tNKzfh
In reply to: Seller_sgQQl7z1QB5wg's post

Amazon only state the 30 day returns window in all their policy pages, but this refers to the time frame to open a return request post delivery.

How long the customer then has to complete the actual return isn’t mentioned.

You can Close a return request from the Manage Returns page (exceptions being those that are Invoice by Amazon Business orders)

But they just drop off your returns eventually. I also wouldn’t bother hounding the customers to return goods. It’s time out of your day, you don’t need to do it (as no return, no refund) and they could complain over the messages.

70
user profile
Seller_ZJhFeE3tNKzfh
In reply to: Seller_sgQQl7z1QB5wg's post

Amazon only state the 30 day returns window in all their policy pages, but this refers to the time frame to open a return request post delivery.

How long the customer then has to complete the actual return isn’t mentioned.

You can Close a return request from the Manage Returns page (exceptions being those that are Invoice by Amazon Business orders)

But they just drop off your returns eventually. I also wouldn’t bother hounding the customers to return goods. It’s time out of your day, you don’t need to do it (as no return, no refund) and they could complain over the messages.

70
Reply
user profile
Seller_Rvj1153dOprkQ
In reply to: Seller_sgQQl7z1QB5wg's post

I would advise against closing it and let it just disappear from your account as time passes instead.

If you close it, the cutomer gets a notification and then they decide to then take it to the post office to return it.

I've had it with several customers from 40+ days returns in the last couple of months so I have stopped closing them.

20
user profile
Seller_Rvj1153dOprkQ
In reply to: Seller_sgQQl7z1QB5wg's post

I would advise against closing it and let it just disappear from your account as time passes instead.

If you close it, the cutomer gets a notification and then they decide to then take it to the post office to return it.

I've had it with several customers from 40+ days returns in the last couple of months so I have stopped closing them.

20
Reply
user profile
Seller_soBD2wwhsVOww
In reply to: Seller_sgQQl7z1QB5wg's post

They have 45 days to return once case is opened.

20
user profile
Seller_soBD2wwhsVOww
In reply to: Seller_sgQQl7z1QB5wg's post

They have 45 days to return once case is opened.

20
Reply
user profile
Seller_540qgZMXuuXdD
In reply to: Seller_sgQQl7z1QB5wg's post

As it has already been said, don't message the customer! It's not your issue if they don't return it. If they don't, you don't need to refund.

Very few of my return requests result in an item being returned.

After about 48 days the return disappears from your 'open return' list.

10
user profile
Seller_540qgZMXuuXdD
In reply to: Seller_sgQQl7z1QB5wg's post

As it has already been said, don't message the customer! It's not your issue if they don't return it. If they don't, you don't need to refund.

Very few of my return requests result in an item being returned.

After about 48 days the return disappears from your 'open return' list.

10
Reply
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