Listings remain inactive even despite CSM brand review approval
Hello all,
On 10/1 I received an email from the CSM brand review team. It states that I needed to send in invoices for the required ASIN. On 10/15 I received this email,
"Important information about (BRAND) listings:
Hello,
Thank you for your submission. It has been reviewed, and you may continue to sell (BRAND) products on Amazon.
Please allow 24 hours for the approval to process within our system. If your listings remain inactive after 24 hours, take the following steps:
1. In the Inventory section of Seller Central, select Manage Inventory.
2. Search for the listing or offer in question, or select Fix Stranded Inventory.
3. Edit the inactive listing or offer by updating the product information.
4. Select Save and finish."
I followed those steps and they still remain inactive. Can anyone please offer some insight on how I should proceed with this?
Listings remain inactive even despite CSM brand review approval
Hello all,
On 10/1 I received an email from the CSM brand review team. It states that I needed to send in invoices for the required ASIN. On 10/15 I received this email,
"Important information about (BRAND) listings:
Hello,
Thank you for your submission. It has been reviewed, and you may continue to sell (BRAND) products on Amazon.
Please allow 24 hours for the approval to process within our system. If your listings remain inactive after 24 hours, take the following steps:
1. In the Inventory section of Seller Central, select Manage Inventory.
2. Search for the listing or offer in question, or select Fix Stranded Inventory.
3. Edit the inactive listing or offer by updating the product information.
4. Select Save and finish."
I followed those steps and they still remain inactive. Can anyone please offer some insight on how I should proceed with this?
4 replies
Seller_J46Ruz3VzvWCV
Try checking the ASIN here -Troubleshoot why a listing is inactive or not searchable by customers
Josh_Amazon
Hello @Seller_cnQlOWKXgBPeM,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand about the situation you are having with your listings. In this case, you mentioned that you contacted our Support team and you received a response confirming the review approval. Can you please give me the case ID so I can look further?
I look forward to your answer.
Kind regards,
-Josh
