Hello @Seller_r3Oq4QPTRmpPQ Thank you for visiting the Seller Forums and for sharing those order details. I am sorry this impacted your business operations.

Please fill out this form if an Easy Ship pick-up was not attempted by 6 p.m. on the scheduled date. This action will ensure that our Easy Ship teams investigates the incident, and we will try to pick up the order during the next available slot.

Additionally, we will reverse any metrics that were affected due to a pick-up miss, if applicable.

Have you filled out a help request? If you need assistance with the order or metrics, please share the Case ID and our team can review.

For more information, please see: Process Amazon Easy Ship orders