Customer says he got old product from Amazon FBA
A customer messaged me and sent me a photo of my broken product . I recognized it as an old model that I discontinued 5 years ago. Is Amazon keeping and reselling returned and damaged products to buyers?
Somebody please help me resolve this problem.
Order ID: 114-8619659-9086605
Return authorized date: 6/28/2025
Customer says he got old product from Amazon FBA
A customer messaged me and sent me a photo of my broken product . I recognized it as an old model that I discontinued 5 years ago. Is Amazon keeping and reselling returned and damaged products to buyers?
Somebody please help me resolve this problem.
Order ID: 114-8619659-9086605
Return authorized date: 6/28/2025
7 replies
Seller_rI7BZIczK8iAC
That is not your problem. Kindly ask the customer to contact Amazon's customer service.
Seller_Sram36TnVt73c
This could be either a customer who's doing a switcheroo with old product to get a free new replacement or perhaps FBA took a returned used product and put it back into inventory not realizing it was used.
Either way it'll be your fault somehow.
I got an FBA Switcheroo return which included a very used product I haven't sold in about 8 years and it wasn't fba's fault it was a scamming customer.
It would be best to wait until you can evaluate the returned product and maybe you can make a determination of what actually happened.
Josh_Amazon
Hello @Seller_g7GESoYgTzoca,
I understand your concern about the product your customer received. For this specific situation, please contact Seller Support for a thorough review of your case and further assistance.
Kind regards,
-Josh
