Missed Pickup Continues

Dear Amazon Seller Support,

I am writing to express my deep frustration and disappointment regarding the cancellation of the orders due to Amazon’s failure to arrange a pickup, not due to any fault of mine:

These orders were scheduled for pickup on 21st May 2025, between 11:00 AM and 2:30 PM, under Easy Ship. However, no pickup agent arrived, and I made multiple phone calls to Seller Support to report the issue. I also filled out the non-pickup form for both orders, yet no action was taken.

Now, I have received an email stating I will be charged 100% or even 150% of the referral fee as cancellation charges — this is completely unfair. These cancellations were not due to my delay or inaction, but entirely due to Amazon’s logistics failure.

This has been a very bad experience as a new seller on Amazon. I trusted Easy Ship to provide reliable service, but the complete lack of response, failed pickup, and now unjust penalty is truly disheartening. If this is how new sellers are treated, it raises serious concerns about continuing on the platform.

I request you to reverse the cancellation charges immediately and ensure that such failures do not affect my seller performance metrics.

Looking forward to a quick and fair resolution.