FBA - Shipment on "Shipped"
Hello
i have a quick query i was wondering if anyone can help with.
I have shipped goods on September the 18th and provided the tracking details but the shipment remains in the state of "Shipped" and "confirming tracking IDs". The goods were delivered on the 21st of September with no movement. We have used DHL (always have), not an amazon partnered one.
We have since sent more goods on the 1st of October, again, providing tracking information, per the norm. This one has updated to "in transit" - which is normal
I was wondering if anyone has had any experience with this and namely the one that has been delivered but only showing as shipped and no more movement.
I have contacted support and this say the same spiel of just having to wait and it can be investigated at the end of the October. However, thought i'd check in to see if anyone has any solutions
Thanks!
FBA - Shipment on "Shipped"
Hello
i have a quick query i was wondering if anyone can help with.
I have shipped goods on September the 18th and provided the tracking details but the shipment remains in the state of "Shipped" and "confirming tracking IDs". The goods were delivered on the 21st of September with no movement. We have used DHL (always have), not an amazon partnered one.
We have since sent more goods on the 1st of October, again, providing tracking information, per the norm. This one has updated to "in transit" - which is normal
I was wondering if anyone has had any experience with this and namely the one that has been delivered but only showing as shipped and no more movement.
I have contacted support and this say the same spiel of just having to wait and it can be investigated at the end of the October. However, thought i'd check in to see if anyone has any solutions
Thanks!
8 replies
Bryce_Amazon
Good afternoon @Seller_gNSe3WyS0Uvgb,
Thank you for taking the time to post, and I am sorry to hear about the delay in processing you have experienced with your shipment.
FBA shipments can experience delays for a variety of reasons (FC specific issues, weather, time of year, overall volume, etc), and the length of time you are describing aligns with some of the other reports I've read from sellers this time of year (with some shipments taking 4-6 weeks). My best recommendation would be to remain patient through this process, but please feel free to reach back out to me here if there continues to be issues with your shipments in the future.
- Bryce
