Missing Package in FBA Inventory
Hello respected Amazon seller support forum.
I am writing to ask for urgent help regarding a problem I encountered with one of my parcels on FBA.
Approximately two months ago, Amazon received my package. In correspondence with Amazon support, I was assured that all of the merchandise in my package had been received and would soon be available for sale.
However, despite this, the item from this parcel has still not appeared for sale in my account. I contacted Amazon support over 12 days ago, and a case was opened for the missing parcel. Unfortunately, there have been no results or updates since then.
I am turning to your esteemed forum for advice and help in resolving this issue.
In case anyone has any experience with a similar problem, please help with advice.
Thank you in advance for your attention to this matter and prompt assistance. I look forward to hearing from you and resolving this matter as soon as possible.
Best regards,
Hanna
Missing Package in FBA Inventory
Hello respected Amazon seller support forum.
I am writing to ask for urgent help regarding a problem I encountered with one of my parcels on FBA.
Approximately two months ago, Amazon received my package. In correspondence with Amazon support, I was assured that all of the merchandise in my package had been received and would soon be available for sale.
However, despite this, the item from this parcel has still not appeared for sale in my account. I contacted Amazon support over 12 days ago, and a case was opened for the missing parcel. Unfortunately, there have been no results or updates since then.
I am turning to your esteemed forum for advice and help in resolving this issue.
In case anyone has any experience with a similar problem, please help with advice.
Thank you in advance for your attention to this matter and prompt assistance. I look forward to hearing from you and resolving this matter as soon as possible.
Best regards,
Hanna
1 reply
Jameson_Amazon
Hi @Seller_crmMjrg7oTdY7,
Thank you for reaching out about this and for your patience here! I'm just coming across this thread and wanted to check in with you, has there been any updates on this shipment since posting?
If you're still experiencing issues with this shipment, can you please send me your shipment ID and case IDs for this? I'd be happy to take a further look into that shipment to see how I can best help here!
Thanks again,
Jameson
