Package was not received .
A package worth of $900 was sent and shows delivered but buyer says never received . We contacted Amazon and they say it is sellers responsibility . This shipping label was bought through Amazon and no UPS account was involved , so UPS does not give us the chance to file a claim .
I noticed when purchasing shipping labels , that shipments are protected for Safe T claims and A-z , and have insurance . But I was not able to file a safety claim on this order .
Is there something Im doing wrong in here ? We had to refund the customer and lost the items.
Package was not received .
A package worth of $900 was sent and shows delivered but buyer says never received . We contacted Amazon and they say it is sellers responsibility . This shipping label was bought through Amazon and no UPS account was involved , so UPS does not give us the chance to file a claim .
I noticed when purchasing shipping labels , that shipments are protected for Safe T claims and A-z , and have insurance . But I was not able to file a safety claim on this order .
Is there something Im doing wrong in here ? We had to refund the customer and lost the items.
3 replies
Seller_qTJiCxRI8PpIZ
Just curious, when you used buy shipping, did you purchase insurance for the item?
Joey_Amazon
Hello @Seller_yJ4hoh1e4FlbN,
Thank you for utilizing the forums!
If you wish, please share the Order ID associated with this issue. I can take a look and determine what is the best path moving forward.
Cheers,
Joey
