Upgrade to Professional Seller, Account Deactivated
Hi Everyone,
I've read several posts about this, but wasn't quite sure what the resolution was. I started off with the free account, posted two items for sale (but hadn't made any sales yet), and then today decided to upgrade to the professional seller account. My account was deactivated, which I knew would happen, so I followed the steps to reapply. I submitted a bill and then was asked to take pictures of my license and face. I did so, but account is still deactivated with the following message at top:
"We completed our evaluation of your submission. We do not have enough information to remove the violation at this time."
The last email I received said I might have to have a video call with a support agent and to follow a link to do so. When I click the link, however, I get the message
"We have completed our review of your face and ID document images.
We are conducting further checks on the information you provided during registration and we may contact you by email for further clarification within two business days."
It looks like, from other posts, I just have to wait, but I couldn't find where others said it resolved after that and wanted to make sure I wasn't missing anything I had to do.
Thanks for any help!
Upgrade to Professional Seller, Account Deactivated
Hi Everyone,
I've read several posts about this, but wasn't quite sure what the resolution was. I started off with the free account, posted two items for sale (but hadn't made any sales yet), and then today decided to upgrade to the professional seller account. My account was deactivated, which I knew would happen, so I followed the steps to reapply. I submitted a bill and then was asked to take pictures of my license and face. I did so, but account is still deactivated with the following message at top:
"We completed our evaluation of your submission. We do not have enough information to remove the violation at this time."
The last email I received said I might have to have a video call with a support agent and to follow a link to do so. When I click the link, however, I get the message
"We have completed our review of your face and ID document images.
We are conducting further checks on the information you provided during registration and we may contact you by email for further clarification within two business days."
It looks like, from other posts, I just have to wait, but I couldn't find where others said it resolved after that and wanted to make sure I wasn't missing anything I had to do.
Thanks for any help!
7 replies
Seller_kIukTwdhvntAp
Are you using a DEBIT card on your BUYER account?
Seller accounts MUST have a credit card.
NOTE -- if that is the case put a CREDIT card in the BUYER SIDE FIRST.
Then, if you need to put the credit card in the seller side but normally having it on the buyer side should fix it from what I have heard.
I sit on a pile of plastic so using a debit card wasn't even an afterthought back when I started.
Seller_d6SqMNX04kaoT
Just as I promised, so that others in my situation can learn, using the "call me" help feature really did work.
The representative was true to his work, my case was escalated, and I was reactivated about three days after the call.
So, as Neverlast said, it does take time, but I think being proactive and using the calling feature was smart as well.
Thanks for your help with this, Neverlast, and good luck to all in a similar situation!
