Account Deactiveted. No help from health support team
My account is in good health but still got deactivated. The customer support team is based in India just provide generic responses and unable to help. I have been provided all the documents multiple times, they reject the appeal and never tell us what's missing. I have requested them that I want to talk with someone in United States but there is no help. They don't care if the account is deactivated or how frustrated the seller is . They just talk to you like robots and just provide generic support. How can I talk to someone from the support team in United States?
Account Deactiveted. No help from health support team
My account is in good health but still got deactivated. The customer support team is based in India just provide generic responses and unable to help. I have been provided all the documents multiple times, they reject the appeal and never tell us what's missing. I have requested them that I want to talk with someone in United States but there is no help. They don't care if the account is deactivated or how frustrated the seller is . They just talk to you like robots and just provide generic support. How can I talk to someone from the support team in United States?
3 replies
Seller_OvL8C4BJWiuS9
Post your original deactivation notice.
Seller_LVZcgxAgZ2xBv
Why do you think Amazon seller support staff located in another country would give you a different response to the same issue? They will be looking at the same support scripts using the same data inputs that lead to the same answer: "No."
Your account got deactivated for a policy violation, and your documents and explanation were rejected multiple times.
Why should they care about your hurt feelings, or bend over backwards to accommodate your demands to speak to an Amazon employee in the United States? They didn't do anything wrong, and don't owe you anything. This is on you.
Gary__Amazon
Hello @Seller_ki9Jg3Rt4l6uL,
Thank you for sharing your situation with us on the Sellers Forum. I understand your frustration with the current situation and want to help you better understand how to proceed.
I notice that you are having difficulties with the support received and I would like to help you in the best possible way. However, for me to provide more precise and targeted guidance, it would be important for you to share some additional information:
Could you tell us the specific reason for your account deactivation? It would also be helpful if you could share details about the last performance notification you received.
Regarding support, there are two main channels you can use: the Account Health team and the Seller Support team. The Account Health team can be accessed through the Account Health page by clicking the "Contact Us" button. Seller Support is available through the help button located in the upper right corner of Seller Central.
It's important to mention that in some cases of deactivation, certain contact options may become temporarily unavailable.
I hope to be able to help you better once you provide this additional information. I await your response with more details so we can work together to resolve this situation.
Have a great day,
Gary
