Amazon showing outrageous delivery estimates
Hi Guys - So, I've seen a dramatic decline in sales over the last few weeks, with no clear reason as to why.
Just poking around, I noticed that on my product pages Amazon is saying that if the customer places an order today (October 11th), it will be delivered on October 24th - almost two weeks.
However, my shipping template is set for 2 to 4 days, with one day handling time.
My Late Shipment rate is 0%, my On-time Delivery rate is 99% - why is Amazon doing this?
Amazon showing outrageous delivery estimates
Hi Guys - So, I've seen a dramatic decline in sales over the last few weeks, with no clear reason as to why.
Just poking around, I noticed that on my product pages Amazon is saying that if the customer places an order today (October 11th), it will be delivered on October 24th - almost two weeks.
However, my shipping template is set for 2 to 4 days, with one day handling time.
My Late Shipment rate is 0%, my On-time Delivery rate is 99% - why is Amazon doing this?
6 replies
Seller_4HsL3GZbyDLea
Amazon appears to be purposely sabotaging FBM sellers in order to force them into FBA.
Seller_QMIvrSsdBmeXx
I notice this on some of our FBM orders. I have to double check eta on the shipping carrier sites, Often the ETA is shorter when checking.
Seller_jYta5EHVIEk3q
This is exactly what happened to mine.
Check your listing handling time.
Somehow my listing handling time change to like 5 days......
The support was very very useless, went through a bunch of steps they told me and nothing worked.
KJ_Amazon
Hello @Seller_LAhuiXJ4eMubd and all sellers asking about delivery promises.
As many sellers know, additional time (known as a “promise extension”) may be added to the estimated delivery date that customers see to account for logistical factors that might slow delivery. When a promise extension is added, the customer sees a later date than the “Deliver by” date that you see.
I understand that sellers have strong feelings about promise extensions, and I have shared this feedback with our partner teams.
KJ_Amazon
