Severe delay in amazon ship by dates affecting customer experience
dear sellers, in the month of May 2025, the amazon easyship ship by dates have been erratic. we ship exclusively using amazon easyship. we are a business that has put the default handling time for orders as 0 days (to enable same day shipping).
previously, when an order gets punched, after 1.30 pm on a day 'D', the ship by date will be 'D+1' day. for orders that are punched on the day 'D' before 1.30 pm, the ship by date will be 'D' itself.
this has not been the case this month. can other sellers let me know whether this is the case with them as well? has amazon acknowledged this issue and are they working towards a resolution? seller support has not been helpful as they throw around terms like "easyship is a highway, the ship by dates depend on a lot of factors like the traffic on the highway" etc etc.
for the mods in this forum, here is the case ID i have raised with seller support 11162072572
Severe delay in amazon ship by dates affecting customer experience
dear sellers, in the month of May 2025, the amazon easyship ship by dates have been erratic. we ship exclusively using amazon easyship. we are a business that has put the default handling time for orders as 0 days (to enable same day shipping).
previously, when an order gets punched, after 1.30 pm on a day 'D', the ship by date will be 'D+1' day. for orders that are punched on the day 'D' before 1.30 pm, the ship by date will be 'D' itself.
this has not been the case this month. can other sellers let me know whether this is the case with them as well? has amazon acknowledged this issue and are they working towards a resolution? seller support has not been helpful as they throw around terms like "easyship is a highway, the ship by dates depend on a lot of factors like the traffic on the highway" etc etc.
for the mods in this forum, here is the case ID i have raised with seller support 11162072572
13 replies
Seller_M64Ihrj9T8gNz
sir even we login to our seller central account and selected the date and time of pick up the pick up agent turned in next day only. that is the reason i scheduled and packed next day
Seller_A7SlFxg8B30Pf
sir we have packed shipment but not picked by the courier boy on time
order no. 404-8767912-9631559
pls check and delete the message of deactivation
thanks
dinesh
9914908213
Roberto_Amazon
Hello! @Seller_BEZjSVfwp40bW
Thank you for highlighting this issue in the Forums. I am currently looking into the details of your case to determine next steps.
Regards,
Roberto
Roberto_Amazon
Hello! @Seller_BEZjSVfwp40bW
Thank you for your patience. Our partner team will continue to review the issue you reported in the case: 11176817012, please follow up there.
Regards,
Seller_PfFOY3bECc578
Yes, we have been facing the same issue for the past week. Some orders are assigned shipment dates 2–3 days later, while others are scheduled for the very next day. Nothing fixed.
