I guess each one of us selling on Amazon has encountered fake orders and returns too. Few returns and buyers are genuine while some are fake. But when someone gets refund for their order citing a fake reason they get refund from customer support unbiased. But when seller asks the details or wants to verify that on which grounds refund was initiated , the seller support will always respond saying that we cant access customer support data neither tell you on what grounds refund was processed.

SO, THERE IS NO TRANSPARENCY FOR SELLER. SECONDLY, THE SELLER EVEN CANNOT KNOW ON WHAT GROUNDS THE REFUND WAS PROCESSED. IN MANY CASES WHEN A PHYSICAL PRODUCT IS SHIPPED INTACT. THE CUSTOMER QUOTES RECEIVED DAMAGE PRODUCT OR DOES DAMAGE TO IT AS THERE IS NO RETURN POLICY FOR THAT PRODUCT BECAUSE THAT PRODUCT WAS LISTED IN A CATEGORY WHICH WAS NON- RETURNABLE.

NOW AMAZON COMES AND REFUND YOUR ORDER WITHOUT PROVIDING ANY PROOFS TO TAKE THE SELLER INTO CONFIDENCE. RATHER THEY SAY WE CANT ACCESS DATA AND LET YOU KNOW ON WHAT GROUNDS REFUND WAS PROCESSED.

I GUESS MANY OF OUR SELLERS FROM OUR SELLING COMMUNITY HAVE GONE THROUGH THIS. I MYSELF HAVE GONE THROUGH THIS.

I GUESS ITS HIGH TIME NOW. SELLERS SHOULD UNITE AGAINST THESE POLICY AND REPORT IT. ANYWAYS GOVERNMENT JUST EARNS TAXES FROM OUR SALES AND SO DOES AMAZON GETS COMMISSION. LOSS OCCURS TO SELLERS EVENTUALLY AS THERE IS NO SELLER PROTECTION POLICY .

DON'T YOU THINK ACTION SHOULD BE TAKEN.???

I DEFINITELY WILL FIGHT AGAINST THIS AND DRAG AMAZON INDIA INTO THE COURT FOR THE NON TRANSPARENCY IN THEIR POLICIES.

WISH IF ALL SELLERS GET UNITED IT CAN BE TACKLED UP EASILY.

THANK YOU.