Internal Error while requesting callback
Despite MULTIPLE attempts for requesting a callback and that too on multiple numbers, Amazon keeps telling me that there is an internal error and no calls are being made since last 30 days.
There is an urgent matter I need to resolve yet no email or caselog or call options are working except for giving same automated responses which are not even related to the information we have provided.
Please fix this issue.
Internal Error while requesting callback
Despite MULTIPLE attempts for requesting a callback and that too on multiple numbers, Amazon keeps telling me that there is an internal error and no calls are being made since last 30 days.
There is an urgent matter I need to resolve yet no email or caselog or call options are working except for giving same automated responses which are not even related to the information we have provided.
Please fix this issue.
4 replies
Seller_6JzhKfNFjly1D
Please look into this matter@Stevie_Amazon
Seller_K1iWK8Hu3m30t
I have the exact same issue. I can't receive a callback without an error for seller performance or seller support.
Micah_Amazon
Hello @Seller_6JzhKfNFjly1D,
Thank you for reaching out. My apologies on the frustration that this issue has caused. Have you opened a recent seller support case? If so, would you kindly drop that in this thread. Also, may I ask what the urgent matter is that needs assistance? I would like to look into this and get this escalated up for you.
Please advise.
Cheers,
Micah
