Hello @Seller_ksjBBQGX1UbaA,

Michelle at Amazon here. I understand that you are concerned about a Product Review that your seller left on the detail page. Per the Community Guidelines, you can request that this be removed and considered for removal since the do discusses your services in the review. I would also advise that you review this help page. Please also note that all communication must be handled within your Buyer-Seller Messaging in your account. Sending them to contact you directly is a violation.

To ask for this to be reviewed, please email community-help@amazon.com and the Communities team will review it. Provide them with a link directly to that comment on your detail page.

I have also reviewed your Buyer-Seller Messaging for this order and see that you are offering gifts and a refund if the customer keeps the item, and then requested that they remove the feedback. Please know that this is considered bribing the customer and is a policy violation which can lead to suspension of your account.

I can also see that Customer Service advised that this is to heavy for your customer due to their age and the customer is stating they could not find the weight. I would recommend that you update your bullet points and state the items weight at the top as that is important for our customers to know. Also, remove the brackets in the beginning as this is a policy violation. I would also reduce your bullet points as customers do not want to read something that is going to take a long time to get through, they will move on to another listing that is short, sweet and to the point. I know I do when I am shopping on the site. I recommend that you review this bullet points best practices thread. This is a 2 part series, the second part is linked here.

I also wanted to let you know that if you are not willing to give the customer a return label, they can file an A-Z claim as you are not allowing the return. I see that you are also going to charge a fee for the item being used and I recommend that you review this help page regarding customer returns and this page for charging restocking fees.

While you can charge restocking fees, you may want to ensure that you are providing the best customer service possible by paying for the return label and not charging a restocking fee as feedback about your service is not removable, but that is a business decision you will have to make.

Regarding the feedback removal, as this is not in violation of our feedback policy, the feedback will not be able to be removed.

Thank you for your understanding.

Michelle