We sell products in the dog supplement space which is a non-returnable product category on Amazon. The problem with this, is that our customers expect to be able to request a return where we can offer a refund (even if we can't accept them sending any product back) so this makes for a really poor customer experience. If the product doesn't work, all our customers see is that the product is non-returnable and they feel like they just got cheated out of the chance to get their money back. We can of course offer a refund but only if they reach out for support which most customers don't. We're getting a lot of negative reviews because of the fact that our customers can't request a refund which is really hurting our listing. What solutions does Amazon have to give our customers a clear path to request a refund and how can we communicate that with our customers? It's unfair that we're receiving negative reviews over something we have no control over (i.e. pet supplements being non-returnable on Amazon).

Any help is appreciated!