Adding a new category to existing brand
I have an existing brand with one category of product. However we want to sell in a new category but Amazon wont let me create the new products.
It gives me the error message that I need to go though the Enroll a New brand process.
But the brand already exists, i just want to add a new category. I have logged several tickets and the replies are always the same and then they close the case.
I submit a form to get the new product added but they reject it all the time as it's in a new category. But i cant add a new category to my brand so i can never get the issue resolved.
Please help!
Adding a new category to existing brand
I have an existing brand with one category of product. However we want to sell in a new category but Amazon wont let me create the new products.
It gives me the error message that I need to go though the Enroll a New brand process.
But the brand already exists, i just want to add a new category. I have logged several tickets and the replies are always the same and then they close the case.
I submit a form to get the new product added but they reject it all the time as it's in a new category. But i cant add a new category to my brand so i can never get the issue resolved.
Please help!
2 replies
Seller_NObmmsUpiiNCO
So i created another support ticket and i got the exact same response yet again. It is literally a copy and paste response:
I CANT ENROLL THE BRAND IN THE BRAND REGISTRY BECAUSE IT"S ALREADY ENROLLED!!!! I just want to sell in a new category.
I have literally had 5 x chats and 8 x suppor tickets and the answer is the same every time.
Hello from Amazon Selling Partner Support,
Thank you for reaching out to us regarding to add a product issue.
In this case, ASINs for the requested brand “foil me” already exists on catalog with different PTDs.
If you are requesting a new brand and wish to register under the brand “foil me” with PTD “FOOD_WRAP”, please go through BR process – https://brandservices.amazon.com/brandregistry
If you do not wish to list under the requested brand name, you can use the brand name as "Generic".
Blake_Amazon
Hey @Seller_NObmmsUpiiNCO, can you let me know the most recent case ID you mentioned?
-Blake
