Amazon A-Z Claim granted in error
Amazon granted A-Z claim to a buyer who did not return product to us.
I appealed the A-Z claim and Amazon upheld the decision based on the claim that "you did not respond to the buyer".
BUT I did!
However, there is no option to claim further. This is absolutely ridiculous!
This is completely unfair to seller. Who reviews these A-Z claims? They can't read?
Amazon A-Z Claim granted in error
Amazon granted A-Z claim to a buyer who did not return product to us.
I appealed the A-Z claim and Amazon upheld the decision based on the claim that "you did not respond to the buyer".
BUT I did!
However, there is no option to claim further. This is absolutely ridiculous!
This is completely unfair to seller. Who reviews these A-Z claims? They can't read?
1 reply
Joey_Amazon
Hey @Seller_UsSv1XYVZgou0,
Appreciate you posting here at the forums!
When you have a moment, please share the Claim ID associated with this issue. I would like to review and determine what options you might have to proceed with this case.
Thanks
Joey
