Missing part in the order
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Seller_CCHyvQMlzOxD5

Missing part in the order

I received a message from the buyer saying that he received the product with a missing part and using FBA I can't know the address to send the other parts to the customer. What is the best way to keep the buyer happy, to send him the missing parts, or asking him to return the product and reordering it?

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Tags:Order defects
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Seller_aV1Bh32hE0KND
In reply to: Seller_CCHyvQMlzOxD5's post

If it is FBA, you need to direct them to Amazon Customer Support, which handles all FBA customer-related issues.

They can call 1-888-280-4331 or go to →https://www.amazon.com/hz/contact-us and will be able to resolve the issue quickly from their Amazon.com Account.

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