Child Safety Violation -- for exempt paper products?
We have are in need of some help and advice on being required to submit ASTM F963-17 Heavy Metal Elements and CPSIA reports for Phthalates -- however our products are made entirely of paper. The CPSIA regulations specifically exempt paper products from this testing requirements.
We have gone ahead and paid an accredited third-party lab to complete all CPSIA and ASTM Physical & Mechanical testing on the products as well as all necessary packaging markings. We submitted this to Amazon and are getting continually rejected. We also supplied the section of the CPSIA regulation on our case and had our lab write a letter to Amazon clarifying the exemption for this type of testing.
Has anyone else had issues with handling the testing requests for products that the CPSIA regulations specifically exempt from Heavy Metal Elements and Phthalate testing?
Child Safety Violation -- for exempt paper products?
We have are in need of some help and advice on being required to submit ASTM F963-17 Heavy Metal Elements and CPSIA reports for Phthalates -- however our products are made entirely of paper. The CPSIA regulations specifically exempt paper products from this testing requirements.
We have gone ahead and paid an accredited third-party lab to complete all CPSIA and ASTM Physical & Mechanical testing on the products as well as all necessary packaging markings. We submitted this to Amazon and are getting continually rejected. We also supplied the section of the CPSIA regulation on our case and had our lab write a letter to Amazon clarifying the exemption for this type of testing.
Has anyone else had issues with handling the testing requests for products that the CPSIA regulations specifically exempt from Heavy Metal Elements and Phthalate testing?
11 replies
Michelle_Amazon
Hi @Seller_oTHVyAA34Lgfj,
I have reviewed Case: 15629142181 and they are asking you to provide the documents for the testing. If paper products are exempt, please reply to the case with proof of that so they can review this and if you have testing, please submit that. If you don't reply to the case within 5 days of it being resolved, you will be required to create a new case as I cannot escalate until you provide what has been asked from you and your case is investigated and resolved by the team.
If you still need help after they investigate, please let me know so I can look further.
Regards,
Michelle
Seller_KPbAmjOb4nj1z
I have read a few threads regarding compliance and child safety. The Amazon agents are really nice and well meaning but they cannot really resolve your issue here nor direct you properly to get your issue resolved. They are doing their job and trying their best.
1. Amazon compliance and child safety teams do not have clear cut process and guidelines
2. Amazon child safety team does not allow connection with other Amazon teams so there is no way for the regular support agents to know how to assist you.
Compliance is nuanced. You need someone that has been through this and done many successful cases for compliance to learn and navigate how the Amazon system works and even then it's ever changing and lucky if someone on compliance team actually take responsibility to resolve your case. Most of the time they are using bots and no trained qualified human is reviewing these cases.
It's hard to believe that Amazon gave over compliance to bots.
