KICKED OFF
i received notice that I have been kicked off for an invalid tracking rate yet I put all my tracking numbers in. I don't know why I am receiving this notice. Any help available.
Thanks,Judy
KICKED OFF
i received notice that I have been kicked off for an invalid tracking rate yet I put all my tracking numbers in. I don't know why I am receiving this notice. Any help available.
Thanks,Judy
18 replies
Seller_kIukTwdhvntAp
Do you enter the number manually and before the expected shipment date?
If you use the PO and they don't scan it on time it doesn't count on Amazon. What does it show for the USPS information as to when they received it and when it was scanned?
Emet_Amazon
Hello @Seller_t32XMhCPPH7fM,
Thank you for posting your concerns with your tracking.
This sounds like it was a situation with an account review, or was this due to the valid tracking rate calculation, if so was this due to a specific category?
As mentioned by @Seller_kIukTwdhvntAp if the carrier misses or does not scan the products it will not show or reflect properly on the tracking making the tracking invalid. I would recommend reading more on this in our valid tracking rate FAQ help page.
You can review your orders under the manage orders page in seller central, which can be filtered up to 365 days to review tracking information confirmed with your order. This feature is found in the top right of the linked page.
Surrounding the deactivation, did your deactivation notice advise on any specific requirements or request information surrounding your situation?
If you would like more guidance on reactivating your account, I would suggest providing your deactivation notice here to help us better understand your next steps to further provide guidance.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
LeviDylan_Amazon
Hello @Seller_t32XMhCPPH7fM,
Thank you for your response.
So that we are able to guide you the best, could you provide clarity on the questions @Emet_Amazon has asked in the last response? This will allow us to understand your situation and help identify your next steps.
We look forward to learning more. Once you have reviewed the information and questions in the last post, please feel free to update this thread. The Forums community and I are here to support you.
Wishing you the best,
LeviDylan
