1 Star review help / Removal requests
Hi Everyone,
We’re dealing with a situation where customers are leaving 1-star reviews for issues that are clearly addressed in our product descriptions and product images (Only Compatible with Apple/IOS devices). Despite detailed listings where we state this, many buyers are not reading them carefully, leading to negative feedback.
Has anyone else experienced this? If so, have you had any success getting these 1-star reviews removed? Any tips on reducing these types of reviews or encouraging customers to read the product details more closely?
Thanks for your help!
SIQ Team!
1 Star review help / Removal requests
Hi Everyone,
We’re dealing with a situation where customers are leaving 1-star reviews for issues that are clearly addressed in our product descriptions and product images (Only Compatible with Apple/IOS devices). Despite detailed listings where we state this, many buyers are not reading them carefully, leading to negative feedback.
Has anyone else experienced this? If so, have you had any success getting these 1-star reviews removed? Any tips on reducing these types of reviews or encouraging customers to read the product details more closely?
Thanks for your help!
SIQ Team!
1 reply
Danny_Amazon
Hello @Seller_KglFitDtczXny- and thanks for taking the time to post this question.
In situations where you receive a negative product review, you can report the review as abusive in cases where it departs from our Community Guidelines, and also reach out to the alias community-help@amazon.com with specific information. While the team behind that alias will not respond to emails, they will investigate submissions for appropriate actions. Only reviews that are centered on content that departs from Community Guidelines would be removed however, unfortunately customers who miss reading product descriptions are still entitled to leaving their thoughts on a product.
I hope this helps, and thanks very much for looking to the seller forums for some guidance!
-Danny
