Urgent Request: Ban Malicious Buyer Account for Repeated Policy Abuse
Dear Amazon Seller Support, have a nice day.
Buyer order number and details, kindly refer to Case ID 17895745631.
Our store has suffered significant financial losses due to the systematic abuse of return policies by a single buyer. The pattern of behavior demonstrates intentional harm, and we request immediate intervention:
Evidence of Malicious Activity
November 4, 2024
Purchased high-value product(s), used them, immediately initiated return upon delivery.
Result: Items rendered unsellable, causing direct inventory loss
April 4, 2025
Repurchased identical high-value product.
Exploited the 30-day return window: Returned on Day 30 after full usage
June 3, 2025
Purchased two units of our product.
Returned one unit the same day of delivery, and the second within days – confirming premeditated abuse
Critical Impacts on Our Business
Financial Damage: High-value inventory repeatedly destroyed or devalued.
Operational Disruption: Fraudulent returns trigger Amazon’s performance penalties against legitimate sellers.5
Policy Exploitation: Buyer leverages Amazon’s buyer-centric systems to commit “return fraud,” violating Amazon’s Fair Treatment Policy.
Our Formal Requests
① Permanently ban this buyer’s account for violating Amazon’s Conditions of Use
② Restrict this buyer from purchasing our products via ASIN blocklist enforcement.
③ Investigate historical transactions linked to this account to validate systemic abuse.
Amazon’s recent policy updates explicitly target repeat return abusers, including account suspensions for users with ≥5-10 fraudulent returns/month.2 We urge you to enforce these protections.
We trust Amazon will uphold seller interests against bad-faith actors. Please contact us for further evidence.
Respectfully,
Urgent Request: Ban Malicious Buyer Account for Repeated Policy Abuse
Dear Amazon Seller Support, have a nice day.
Buyer order number and details, kindly refer to Case ID 17895745631.
Our store has suffered significant financial losses due to the systematic abuse of return policies by a single buyer. The pattern of behavior demonstrates intentional harm, and we request immediate intervention:
Evidence of Malicious Activity
November 4, 2024
Purchased high-value product(s), used them, immediately initiated return upon delivery.
Result: Items rendered unsellable, causing direct inventory loss
April 4, 2025
Repurchased identical high-value product.
Exploited the 30-day return window: Returned on Day 30 after full usage
June 3, 2025
Purchased two units of our product.
Returned one unit the same day of delivery, and the second within days – confirming premeditated abuse
Critical Impacts on Our Business
Financial Damage: High-value inventory repeatedly destroyed or devalued.
Operational Disruption: Fraudulent returns trigger Amazon’s performance penalties against legitimate sellers.5
Policy Exploitation: Buyer leverages Amazon’s buyer-centric systems to commit “return fraud,” violating Amazon’s Fair Treatment Policy.
Our Formal Requests
① Permanently ban this buyer’s account for violating Amazon’s Conditions of Use
② Restrict this buyer from purchasing our products via ASIN blocklist enforcement.
③ Investigate historical transactions linked to this account to validate systemic abuse.
Amazon’s recent policy updates explicitly target repeat return abusers, including account suspensions for users with ≥5-10 fraudulent returns/month.2 We urge you to enforce these protections.
We trust Amazon will uphold seller interests against bad-faith actors. Please contact us for further evidence.
Respectfully,
1 reply
Danny_Amazon
Hello @Seller_5OkO1RWqvfo2m- and thank you for looking to the seller forums to discuss this situation.
Please know you can look to this pathway for reporting buyer abuse and report any messages from the buyers directly. Our team will investigate all reports for appropriate action, but please know outcomes may not be shared externally due to privacy reasons.
Thank you,
Danny
