Trouble recieving a call from seller support
Whenever I try request a phone call from seller support the call goes straight to voicemail and I can't answer, I have made sure I don't have any spam block features on and the phone is on beside me ready to receive a call, but a voicemail notification just pops up. The chat feature also isn't working it just pops up a window saying "internal failure." Is this Amazon's way of getting rid of calls it thinks is spam or something? If anyone has any idea how to fix this it would be greatly appreciated.
Trouble recieving a call from seller support
Whenever I try request a phone call from seller support the call goes straight to voicemail and I can't answer, I have made sure I don't have any spam block features on and the phone is on beside me ready to receive a call, but a voicemail notification just pops up. The chat feature also isn't working it just pops up a window saying "internal failure." Is this Amazon's way of getting rid of calls it thinks is spam or something? If anyone has any idea how to fix this it would be greatly appreciated.
2 replies
Atlas_Amazon
Hello @Seller_J3m8kQvtd8q2L
"Trouble recieving a call from seller support"
Thank you for the information provided regarding the recent issues you have encountered with contacting our team. I do want to get you support as I understand the lack of guidance on how to proceed can be very frustrating. To provide guidance, I will need more details regarding the specific issue you are encountering. Would you be able to share more information regarding what is occurring on the account? Have you received any messaging or have any case details that you could share on this thread?
I will continue to monitor for any new details or updates that you can share so that I can get you specific assistance on your concern.
Best,
Atlas
