OTDR system glitch is affecting thousands of seller silently despite using Easyship- Case ID- 11337784352
Subject: OTDR Metric Loophole: Business Impact Due to Systemic Flaws
Dear Amazon Team,
Despite being backed by one of the world's most advanced and sophisticated technical teams, Amazon's current seller performance system — particularly the OTDR (On-Time Delivery Rate) and LDR (Late Dispatch Rate) mechanisms — contains serious loopholes that are directly impacting genuine sellers and their businesses.
It is extremely concerning that even when sellers follow every step correctly — from timely order processing to dispatching through Amazon’s own Easy Ship service — the system still penalizes them unfairly. The fact that this has been raised multiple times without a meaningful resolution indicates either a lack of accountability, or a refusal to acknowledge that the problem lies within Amazon’s internal systems — not with the sellers.
Let me be very clear:
> A large number of sellers are completely unaware that their business metrics are being silently affected due to a flaw that is not even in their control.
If I am forced to take this issue public — across LinkedIn and other professional forums — then Amazon may be faced with hundreds of similar escalations from other sellers once they realize they too are silently affected by the same loophole. The platform will then spend more time clarifying and defending a flawed system than actually fixing it.
This is not just about one case — this is about credibility, fairness, and trust.
Regards,
Tanveer's Perfume
OTDR system glitch is affecting thousands of seller silently despite using Easyship- Case ID- 11337784352
Subject: OTDR Metric Loophole: Business Impact Due to Systemic Flaws
Dear Amazon Team,
Despite being backed by one of the world's most advanced and sophisticated technical teams, Amazon's current seller performance system — particularly the OTDR (On-Time Delivery Rate) and LDR (Late Dispatch Rate) mechanisms — contains serious loopholes that are directly impacting genuine sellers and their businesses.
It is extremely concerning that even when sellers follow every step correctly — from timely order processing to dispatching through Amazon’s own Easy Ship service — the system still penalizes them unfairly. The fact that this has been raised multiple times without a meaningful resolution indicates either a lack of accountability, or a refusal to acknowledge that the problem lies within Amazon’s internal systems — not with the sellers.
Let me be very clear:
> A large number of sellers are completely unaware that their business metrics are being silently affected due to a flaw that is not even in their control.
If I am forced to take this issue public — across LinkedIn and other professional forums — then Amazon may be faced with hundreds of similar escalations from other sellers once they realize they too are silently affected by the same loophole. The platform will then spend more time clarifying and defending a flawed system than actually fixing it.
This is not just about one case — this is about credibility, fairness, and trust.
Regards,
Tanveer's Perfume
1 reply
Jimmy_Amazon
Hello @Seller_OVzr55wInB3oD
This is Jimmy from amazon. I am here to assist you with your concern.
I've carefully reviewed your concerns regarding the OTDR (On-Time Delivery Rate) metrics and Easy Ship service. Let me address this matter comprehensively.
Based on your post, I understand your frustration regarding the On-Time Delivery Rate (OTDR) metrics, especially since you're using Amazon Easy Ship service. Let me provide some clarity on this matter:
For sellers using Easy Ship service, the On-Time Delivery Rate (OTDR) and LDR (Late Dispatch Rate) metric should indeed reflect differently compared to seller-fulfilled orders. This is because Amazon's delivery partners handle the shipping process once the order is picked up.
If you're experiencing OTDR (On-Time Delivery Rate) and LDR (Late Dispatch Rate) related issues despite using Easy Ship and despite raising your concern with Selling Partner Support Team, the issues persist. Then here are some recommended steps:
Keep detailed records of your order pickups and timings
Document any system discrepancies you notice
Maintain copies of Easy Ship pickup confirmations
Regarding your specific situation, I recommend:
Reviewing your Account Health dashboard regularly
Ensuring all pickup schedules are confirmed through the system
Maintaining communication records with pickup personnel
While I cannot make specific promises about the outcome, I can assure you that your feedback about the system's functionality is being taken seriously.
Thank you for bringing this matter to our attention. Your feedback helps us improve our services. Please continue to share any updates or additional concerns you may have regarding this issue.
Best regards,
Jimmy
