Violation not removed after 195 days
I opened a case (15185012421) because there is a banner warning on my homepage stating my account is at risk of deactivation due to a listing violation and it will be removed after 180 days. I told them it's been 195 days so would they please remove the banner and violation. They replied saying it will be removed in 180 days. Then they closed the case not allowing me to respond. It's been 195 days. Did they not even read my message? This is maddening. It's like I receive a canned generic response that doesn't even address what I took the time to write.
1 reply
Stevie_Amazon
Hi there @Seller_jmmslh3O9tzsO,
I hope this finds you well.
I understand you have questions regarding a banner in your Account Health page.
In terms of violations present and impacting your account health rating, these will generally fall off after 180 days as you have stated. However, your account may be at immediate risk of deactivation if you reach the maximum number of repeat violations for infringement-related policies or restricted products policies in a 180-day period, regardless of your AHR. In most cases, the maximum number of repeat violations is five for infringement-related policies and two for restricted products policies.
Even when the violation itself has been removed, there could be instances where you have received another non-compliance notice for the same policy and different ASIN. This could result in multiple violations with appeal or dispute options.
In terms of the original notification you received for this specific product, when was this? Did you ever receive confirmation that this issue was, indeed, resolved? Have you received any newer notifications with a request for more information?
If you can provide more insight into the specific request, the moderating team, forums community, and I will be able to support you best here.
All the best,
Stevie
