Unable to Access Amazon Brand Registry Account
Dear Amazon Seller Community,
I am encountering a critical problem with my Amazon Brand Registry account, and I am seeking assistance to resolve it promptly. As a trademark registered seller with a brand in registered status on the USPTO (United States Patent and Trademark Office), I have recently experienced the following issues:
1- Loss of Access: Few days ago, my access to both Amazon Seller Central and Amazon Brand Registry was unexpectedly removed. This sudden removal has disrupted my ability to manage my brand and protect my intellectual property rights effectively.
2- Error in Trademark Enrollment: When attempting to add my trademark to the Amazon Brand Registry, I encounter an error message stating that my trademark is already enrolled. This discrepancy is causing significant problems as it prevents me from properly managing my brand presence on the platform.
These challenges have had a severe impact on my business operations, and I am deeply concerned about the security and safety of brand registered sellers on Amazon. Therefore, I kindly request your guidance and support in addressing the following questions:
1- Has anyone else experienced a sudden loss of access to their Amazon Brand Registry account recently? If so, how did you resolve the issue?
2- Have any other trademark registered sellers encountered difficulties with the "Add Trademark" button, receiving an error message stating that their trademark is already enrolled? If yes, what steps were taken to rectify this issue?
3- Are there any specific procedures or channels to report and escalate such access-related problems to Amazon Seller Support?
4- What measures can brand registered sellers take to ensure the security and continuity of their access to the Amazon Brand Registry?
I genuinely appreciate your insights and advice on how to address these issues promptly. As this problem significantly affects my business operations, I am eager to find a resolution as soon as possible.
Thank you for your time and support.
Unable to Access Amazon Brand Registry Account
Dear Amazon Seller Community,
I am encountering a critical problem with my Amazon Brand Registry account, and I am seeking assistance to resolve it promptly. As a trademark registered seller with a brand in registered status on the USPTO (United States Patent and Trademark Office), I have recently experienced the following issues:
1- Loss of Access: Few days ago, my access to both Amazon Seller Central and Amazon Brand Registry was unexpectedly removed. This sudden removal has disrupted my ability to manage my brand and protect my intellectual property rights effectively.
2- Error in Trademark Enrollment: When attempting to add my trademark to the Amazon Brand Registry, I encounter an error message stating that my trademark is already enrolled. This discrepancy is causing significant problems as it prevents me from properly managing my brand presence on the platform.
These challenges have had a severe impact on my business operations, and I am deeply concerned about the security and safety of brand registered sellers on Amazon. Therefore, I kindly request your guidance and support in addressing the following questions:
1- Has anyone else experienced a sudden loss of access to their Amazon Brand Registry account recently? If so, how did you resolve the issue?
2- Have any other trademark registered sellers encountered difficulties with the "Add Trademark" button, receiving an error message stating that their trademark is already enrolled? If yes, what steps were taken to rectify this issue?
3- Are there any specific procedures or channels to report and escalate such access-related problems to Amazon Seller Support?
4- What measures can brand registered sellers take to ensure the security and continuity of their access to the Amazon Brand Registry?
I genuinely appreciate your insights and advice on how to address these issues promptly. As this problem significantly affects my business operations, I am eager to find a resolution as soon as possible.
Thank you for your time and support.
1 reply
Jim_Amazon
Hi @Seller_zHpZQ5mJjaqLt
Depending on the situation, Brand Registry typically does not disclose a lot of information around the denial reason as per their policy.
Typically when sellers receive this messaging it could mean 2 things:
- The seller themselves has engaged in abusive conduct
- The trademark/brand is abusive.
For 1. If sellers have been selling for awhile, some sellers will have Account Health metrics they will need to work on, or have other selling accounts they opened in the past/present that in bad standing. (deactivated, terminated, not meeting account health metrics, unresolved claims, etc.)
If you are a new seller and do not fall under all things listed in 1, the reason for decline could be for reason 2.
For 2. Trademark reason, if sellers are working with an attorney or agent that violates United States Patent and Trademark Office (USPTO) rules and policies, this will prevent you from enrolling in Brand Registry.
If you’re working through an intermediary, rather than directly with a U.S. licensed attorney, to seek a U.S. trademark registration or enrollment into Brand Registry, your application may be subject to additional investigation by Amazon and the USPTO.
Please check whether your attorney is a subject to an Order for Sanctions from the USPTO or listed on Potentially Misleading Solicitations. If you’re concerned about the validity of your application or the conduct of involved parties, please consult with a new private U.S. attorney to review your application.
I hope this helps!
-Jim
