Amazon denied my appeal for using inappropriate or unprofessional language and Amazon services business solutions agreement
My account was originally deactivated due to section 3 of the Amazon Business Solutions Agreement because I failed to attend the virtual video verification interview with Amazon. I provided everything to Amazon but they have repeatedly denied my submission.
1st NotificationWhy did this happen?We believe that your account or a related account is engaged in sales of counterfeit inventory which violates intellectual property rights or may have been used to engage in deceptive or illegal activity that harms customers and our store. To learn more, refer to section 3 of the “Amazon Services Business Solutions Agreement.I participated in the video call verification on April 4, 2024. but Amazon said they could not verify the information.
I provided such as identity and business-related and supply chain documents.On May 6- I sent an appeal through the Account Health TabMay 6, 2024, 7:06 AM PSTIs the policy violation in error?I just received an email from Amazon stating my account has been deactivated. This is an error on Amazon's part. My account has not been involved in any illegal or suspicious activity. My account has not sold any counterfeit products. I need a supervisor or manager to help with this matter. I have not done anything wrong. I answered all the questions in the video call. I submitted all documents, bank account statements, and credit card statements. Please someone correct this situation.May 7- Amazon's response: We received your submission but do not have enough information to reactivate your account at this time.
Amazon denied my appeal for using inappropriate or unprofessional language and Amazon services business solutions agreement
My account was originally deactivated due to section 3 of the Amazon Business Solutions Agreement because I failed to attend the virtual video verification interview with Amazon. I provided everything to Amazon but they have repeatedly denied my submission.
1st NotificationWhy did this happen?We believe that your account or a related account is engaged in sales of counterfeit inventory which violates intellectual property rights or may have been used to engage in deceptive or illegal activity that harms customers and our store. To learn more, refer to section 3 of the “Amazon Services Business Solutions Agreement.I participated in the video call verification on April 4, 2024. but Amazon said they could not verify the information.
I provided such as identity and business-related and supply chain documents.On May 6- I sent an appeal through the Account Health TabMay 6, 2024, 7:06 AM PSTIs the policy violation in error?I just received an email from Amazon stating my account has been deactivated. This is an error on Amazon's part. My account has not been involved in any illegal or suspicious activity. My account has not sold any counterfeit products. I need a supervisor or manager to help with this matter. I have not done anything wrong. I answered all the questions in the video call. I submitted all documents, bank account statements, and credit card statements. Please someone correct this situation.May 7- Amazon's response: We received your submission but do not have enough information to reactivate your account at this time.
8 replies
Seller_0rXAME9V4LQSx
Did you provide both an invoice and a letter of authorization to sell that brands products that specifies your ability to sell them on amazon?
If you don't have those two items then you are probably guilty of selling "counterfeit" items under amazons new definition. You can't buy retail and sell as new. Receipts are not invoices.
Nikki_Amazon
Greetings @Seller_R1rfHErqoR7z7,
It's going to be a pleasure to work with you on resolving your issues and reactivation your account.
Also, I'm sorry for the delay in responding to your post here at the Seller Forums. Our team of moderators is constantly working to address all inquiries as soon as we can.
In partnership with our internal team, I received the information that you are not providing valid documentation.
Could you please let me know:
- Are you providing a Letter of Authorization?
- In your order confirmations, have you provided the correct number of products sold in the last 365 days?
While we work with you to resolve your issues, please remain kind and patient, we are here to help you with everything we can. The forums community and I are committed to assisting you.
Wish you all the best,
Nikki
Emet_Amazon
Hello @Seller_R1rfHErqoR7z7,
Thank you for posting your follow up information.
We will require both the letter of authorization and invoices that meet our requirements. So you're aware, an authorization letter will need to be issued to you or your business by the brand or rights owner. A supplier if they are not the owner cannot authorize you themselves. If these cannot be provided or verified this particular issue may not see a favorable outcome.
Amazon denied my appeal for using inappropriate or unprofessional language and Amazon services business solutions agreement
Regarding the subject of your thread, this is a completely separate issue that will need to be addressed, typically with an explanation of the situation and how you i will comply with the policy moving forward. Can you offer more information on what type of communication may have been identified as inappropriate or unprofessional?
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_R1rfHErqoR7z7,
Thank you for posting your follow up information.
We will require both the letter of authorization and invoices that meet our requirements. So you're aware, an authorization letter will need to be issued to you or your business by the brand or rights owner. A supplier if they are not the owner cannot authorize you themselves. If these cannot be provided or verified this particular issue may not see a favorable outcome.
As previously mentioned these situation will require both the letter of authorization and invoices, if the LOA is missing the dispute will not be accepted as this is required.
Since the letter of authorization is missing, there are no other alternative documents that can be provided. If it does not exist or does not meet our requirements, we cannot guarantee a favorable outcome.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
