For future reference since this will NOT be the last return (unless you quit selling on here a couple months ago) here are things to do/know -- It's a template I use so ignore parts that have been answered already (if any).

To be eligible for a SAFE-T claim the refund must be done by AMAZON so do NOT refund yourself – wait for Amazon to refund.

Did you file a Safe-T claim? More importantly, did you include LOTS of pictures?

They have different templates for their forms so, depending on which one you see, their requirements vary on the form. NO consistency on Amazon forms anyplace!

The Safe-T form itself asks for attachments of:

1. The return package with the return label -- so they can see that it is the correct return that you are addressing.

2. The CONTENTS of the return so they can see if there are issues of broken, incomplete, missing parts, etc.

3. Any other supporting items.

I take multiple pix of the package and label -- front, back, and more if it's a box.

I take pictures of the returned item ON the return packing slip. I may take three or four of the item if it has been opened, damaged, parts missing, etc.

I take a screen grab of their COMMENTS when they show they lied about the real reason for the return OR if the return is a 'buyer faulted' return and THEY are responsible for BOTH the shipping costs.

I include anything that can help with an appeal at all.

If you don't do any/all of the above you will have very little chance of succeeding in a claim.

Treat Amazon like a three year old -- short sentences, small words and bullet points . You will be dealing with people who have SOME English but it is most likely NOT their primary language.