Seller support cut you off on phone or end chats if they dont know the answer
Anyone else regularly have to arrange callbacks multiple times before they get through to someone who holds the line, or have to reinitiate chats because the otherside disconnects you......
Thank you for contacting Amazon Selling Partner Support. How may I help you today?
MeSent at 10:08
Im still getting used to FBM and wanted to adjust my standard template to include an extra day or handling time, just in case Im away from the warehouse and cannot ship that day
MeSent at 10:09
I find the migrated template settings a little confusing so im just wanting to find out where I can add a day handling time, to account for unforseen issues
Adiecha10:09
Thank you for contacting Amazon Selling Partner Support. How may I help you today?
Adiecha10:10
Thank you for contacting Amazon Selling Partner Support. How may I help you today?
MeSent at 10:10
you appear to have just pasted the same note
Adiecha has left the conversation
Seller support cut you off on phone or end chats if they dont know the answer
Anyone else regularly have to arrange callbacks multiple times before they get through to someone who holds the line, or have to reinitiate chats because the otherside disconnects you......
Thank you for contacting Amazon Selling Partner Support. How may I help you today?
MeSent at 10:08
Im still getting used to FBM and wanted to adjust my standard template to include an extra day or handling time, just in case Im away from the warehouse and cannot ship that day
MeSent at 10:09
I find the migrated template settings a little confusing so im just wanting to find out where I can add a day handling time, to account for unforseen issues
Adiecha10:09
Thank you for contacting Amazon Selling Partner Support. How may I help you today?
Adiecha10:10
Thank you for contacting Amazon Selling Partner Support. How may I help you today?
MeSent at 10:10
you appear to have just pasted the same note
Adiecha has left the conversation
10 replies
Sakura_Amazon_
Hello @Seller_EkGoiphKgUnUI,
This is Sakura from Amazon.
Do you still experience this issue? Did you manage to contact Seller Support?
Regards,
Sakura
Seller_vCTFzrUExwNLb
Yep, it's happened to us multiple times... I get the impression if the agent can't find the answer online, there's nothing they can actually do.
