We're not getting Email notification about Refund of Customer Service by Amazon
Absolutely, our email notification setting is on.
We're not getting email notification since the end of August I guess.
Email for Orders is working but, not for returns.
When customer claim refund for "Order not received", we claim safe t claim then, we get reimbursement.
We don't know if customer got refund unless we get email.
Please investigate this issue.
We're not getting Email notification about Refund of Customer Service by Amazon
Absolutely, our email notification setting is on.
We're not getting email notification since the end of August I guess.
Email for Orders is working but, not for returns.
When customer claim refund for "Order not received", we claim safe t claim then, we get reimbursement.
We don't know if customer got refund unless we get email.
Please investigate this issue.
19 replies
Seller_DMQf0JElyNLSF
Amazon Services,I'm a representative of CNS Finds, which is a new seller account holder. I'm learning about it. I just activated my amazon seller account. But I opened an individual seller account, not Business account. But auto cut $39.99. I thought In my Individual account, there is no need to pay, right ? Looking forward to your reply.Best regardsChandrawati GhimireStore: C N S FInds
Seller_NzEmZKTEdcpPZ
Same here. No refund email notifications for a while.
Seller_YcLI9c9qQaol0
Same thing here. No e-mails for refunds either.
Joey_Amazon
Hello @Seller_pIi2cBtZQSM9x,
Thank you for utilizing the forums!
The first step would be to submit a case with Seller Support, lets give them a chance to research and resolve this potential issue. If the case gets resolved with out addressing your issue, please post here.
Thanks,
Joey
Seller_HCKmA2tMhZ4jE
Same! They never alert to anything that costs sellers money
Seller_nxvyRDZCFduAS
When my Windows email was forced to be switched to the new Outlook, some of the "Focused" emails were moved to the "Other" folder. This move included the refund notifications.
You can permanently move them back to the Focused folder.
Seller_r9wMm8LrE5iKj
I think you answered your own question here, unfortunately: because it leads to claims -- as opposed to sellers handing their own money to buyers -- Amazon will be in no hurry to fix this, even assuming they didn't "break" it in the first place (i.e. this intentional). I get it that companies make mistakes, but when all the mistakes are in favor of one party and punish the other, you can no longer assign random chance as the driving factor.
When customer claim refund for "Order not received", we claim safe t claim then, we get reimbursement.
We don't know if customer got refund unless we get email.
Joey_Amazon
Hello Sellers,
@Seller_sCNERnXqy0ubH, @Seller_NzEmZKTEdcpPZ, @Seller_YcLI9c9qQaol0, @Seller_HCKmA2tMhZ4jE. It seems the issue has been addressed, however if you continue to experience this issue. Please submit a Seller Support case.
Thanks,
Joey
Seller_tHWYVACX53Hn8
Same here, this makes it hard to see if the FBA return units have been reimbursed or checked back into inventory.
