Hi all,

Recently, a seller posted that they were having difficulty adding a secondary user to their account. A secondary user is invited by the primary user, through User Permissions. A primary user can grant certain permissions to a secondary user. By setting user permissions, other users can complete tasks such as manage inventory or handle shipping confirmations.

Here is some information regarding adding secondary users to your account.

• The secondary user will need a brand-new email address that has not been used on any Amazon account before.
• When granting permissions to users, grant the minimum permissions required for them to do their job.
• Be careful about granting users the ability to manage the permissions of other users, as this essentially makes them another administrator of your account.
• Don’t add external third-party service providers or developers as secondary users. They can be added as an authorized partner instead.
• Regularly review the permissions granted to your users.

Steps to invite new users:

• Go to Settings and click User Permissions.
• Select the account under which you want to add the new user.
• Enter the contact information for the new user and click Send invitation. Repeat for all new users you want to add.
• Request new users follow the instructions in the email.
• You can upgrade any users added on your merchant account to have access to your global accounts.

Please see this help page for more information: Set and edit User Permissions

Important Note: This feature is only available to sellers that have subscribed to the professional selling plan.