Request to Resolve Unintended Refund
Dear Amazon Support Team,
I hope this email finds you well. I am writing to bring to your attention a concerning issue regarding a recent refund that was processed on my account without my consent.
There was 2600$ in my account and account was suspended due to customer complaint on 1 asin and its been more than 6 months. A refunds was initiated (100+) on my account for an unspecified reason. However, I did not request this refund nor was I informed of any issues with the purchase that would warrant such action. As a result, the entire amount was refunded to customers without my authorization or acknowledgment.
I understand that there might be specific policies or regulations that govern refund procedures. However, I am unaware of any circumstances under which my funds would be refunded without my explicit consent, especially after such a prolonged period without any communication regarding the matter.
This situation is both unacceptable and legally questionable. I am well within my rights to request an explanation for this action and to reclaim the funds rightfully belonging to me. If necessary, I am prepared to explore legal recourse to address this issue, as it contradicts both Amazon's policies and consumer protection laws.
Therefore, I urgently request detailed clarification on the process that led to the automatic refund of my funds after six months without my authorization or communication. Furthermore, I demand immediate action to rectify this matter and ensure the prompt return of the refunded amount to my account.
I trust that Amazon, as a reputable and customer-oriented company, will take swift action to resolve this issue in adherence to the law and your own policies. It sad to see amazon is taking money from sellers.
Your immediate attention to this matter is crucial, and I anticipate a prompt and satisfactory resolution.
Thank you for your understanding and cooperation
Request to Resolve Unintended Refund
Dear Amazon Support Team,
I hope this email finds you well. I am writing to bring to your attention a concerning issue regarding a recent refund that was processed on my account without my consent.
There was 2600$ in my account and account was suspended due to customer complaint on 1 asin and its been more than 6 months. A refunds was initiated (100+) on my account for an unspecified reason. However, I did not request this refund nor was I informed of any issues with the purchase that would warrant such action. As a result, the entire amount was refunded to customers without my authorization or acknowledgment.
I understand that there might be specific policies or regulations that govern refund procedures. However, I am unaware of any circumstances under which my funds would be refunded without my explicit consent, especially after such a prolonged period without any communication regarding the matter.
This situation is both unacceptable and legally questionable. I am well within my rights to request an explanation for this action and to reclaim the funds rightfully belonging to me. If necessary, I am prepared to explore legal recourse to address this issue, as it contradicts both Amazon's policies and consumer protection laws.
Therefore, I urgently request detailed clarification on the process that led to the automatic refund of my funds after six months without my authorization or communication. Furthermore, I demand immediate action to rectify this matter and ensure the prompt return of the refunded amount to my account.
I trust that Amazon, as a reputable and customer-oriented company, will take swift action to resolve this issue in adherence to the law and your own policies. It sad to see amazon is taking money from sellers.
Your immediate attention to this matter is crucial, and I anticipate a prompt and satisfactory resolution.
Thank you for your understanding and cooperation
2 replies
Seller_AXC06kcsKI1qG
You do realize this is a sellers forum and NOT support ticket??
YOu can make a case with seller support here:
https://sellercentral.amazon.com/help/center
Did you lose an A-to-Z claim?
Was the item deemed inauthentic by the customer?
Did you provide proof it wasn't?
If you plan on legal action, best to read the agreement you accepted when selling on Amazon:
Here's a taste:
If we determine that your account—or any other account you have operated—has been used to engage in deceptive, fraudulent, or illegal activity (including the sale of counterfeit or stolen goods), or to repeatedly violate our Program Policies, then we may in our sole discretion permanently withhold any payments to you. Except as provided otherwise, all amounts contemplated in this Agreement will be expressed and displayed in the Local Currency, and all payments contemplated by this Agreement will be made in the Local Currency.
In addition, we may require that you pay other amounts to secure the performance of your obligations under this Agreement or to mitigate the risk of returns, chargebacks, claims, disputes, violations of our terms or policies, or other risks to Amazon or third parties. These amounts may be refundable or nonrefundable in the manner we determine, and failure to comply with terms of this Agreement, including any applicable Program Policies, may result in their forfeiture.
Seller_OvL8C4BJWiuS9
Sounds like you dismissed a notification or violation. Amazon doesn't refund all the buyers of your products(s) just because.
